Organization: Encorp Pacific (Canada)Location: Burnaby, BC (Hybrid)Job Title: Customer Relations CoordinatorPosition Type: Part-Time Contract (6-Month Seasonal Coverage)Job OverviewReporting to the Communications and Customer Relations Manager, the Customer Relations Coordinator is responsible for supporting customer inquiries, maintaining positive customer relationships, and ensuring excellent customer service. Their duties include interacting with customers through various communication channels, handling inquiries, resolving complaints, and providing information about the organization.This is a part-time, 6-month contract position.Key ResponsibilitiesEnsure overall customer satisfaction and resolve inquiries in a timely manner.Provide excellent customer support through multiple channels (email, phone, live chat), including providing helpful information, addressing concerns, and following up to ensure resolution.Build positive relationships with customers by managing questions and concerns with professionalism, empathy, and composure.Take ownership of customer issues and follow through with internal teams, depots, vendors, or other stakeholders to ensure resolution.Analyze customer service metrics and recommend improvements to processes, productivity,



and satisfaction.Develop reports on customer metrics as needed.Create and maintain content for customer communications (e.G., company website, knowledge center, newsletters, automated emails, and template responses).Qualifications & ExperienceHigh school diploma or equivalent required; post‑secondary education in communications, writing, or a related field preferred.At least one year of experience in a customer service role.Familiarity with the Return‑It Express system or prior experience visiting an Express depot is an asset.Availability to work some evenings.Competencies & SkillsStrong written and verbal communication skills.Excellent interpersonal and listening skills.High attention to detail and accuracy.Ability to manage challenging customer interactions with patience, professionalism, and empathy.Solid organizational and customer service skills.Ability to prioritize workload, meet deadlines, and work independently or as part of a team.Technical proficiency with Microsoft Office suite.Customer‑oriented mindset with adaptability and responsiveness.CompensationHourly Wage: $26.44/hour6% vacation pay on every paychequeWork ScheduleStart date: ASAP6‑month contract3 days per week between Monday – Friday from 8:00am to 4:30pm#J-18808-Ljbffr

📌 Customer Relations Coordinator - C$26.4 An Hour - Part Time (Winnipeg)
🏢 Encorp Pacific
📍 Winnipeg