Join our dynamic Customer Support Department as a Technical Advisor, where you'll play a pivotal role in providing exceptional technical support and guidance to our valued customers. As the first point of contact, you'll utilize your expertise to address a wide range of product-related inquiries, from installation and troubleshooting to configuration and compatibility. If you thrive in a fast-paced environment, enjoy problem-solving, and are passionate about technology, we invite you to apply and become an integral part of our team.The Customer Support Department at StarTech.Com provides both technical and pre‑sales support for StarTech.Com partners and individual end users around the world. Our Technical Advisors have access to over 4000 active products, and opportunities to periodically contribute to team or cross‑departmental projects, gaining not only a broad view of our organization but contributing to the overall success and continuous growth of a global organization.This is an existing opportunity with our Customer Support Team.What you will be responsible for:Technical Support :Act as the first point-of-contact for customers.Provide best‑in‑class support for all active and discontinued products, resolving issues with installation, troubleshooting, configuration, interoperability and compatibility.Provide remote assistance support via LogMeIn Rescue to login, troubleshoot and resolve an issue on a customer’s behalf.Product Recommendations & Solution Building :Assess customer needs using probing questions and recommend appropriate StarTech.Com products.Offer innovative solutions tailored to meet unique customer requirements.Identify sales opportunities and escape to the appropriate internal teams.Internal Support & Assistance :Provide internal support to Customer Advisors and other departments across the organization with both pre‑sales and technical support of products.Documentation & Case Management :Gather and document each interaction with a customer in the Customer Relationship Management platform.Regularly follow up and attempt to resolve any outstanding customer issues.Essential Qualifications:Post‑secondary education, preferably in an IT related disciplineRelevant work experience (IT helpdesk, computer repair, computer technician) with a passion for technologyExperience providing exceptional customer service/supportKnowledge of the IT industry, including connectivity, hardware and peripheralsIntermediate level of knowledge of computer/peripheral hardwareAbility to successfully communicate with and support customers with varying degrees of technical knowledge.Detail oriented with strong analytical skills and problem‑solving capabilitiesStrong time management skills and the ability to prioritize in a fast‑paced environmentPreferred Qualifications:Experience with remote support software and tools for troubleshootingAdditional languages to support our global customersFamiliarity with new and emerging technologyCertifications such as A+ and Network+ through CompTIAWhat we offer:Competitive salary range of CAD 50,000 - CAD 65,000 and eligibility to participate in our bonus program.Retirement savings plansWellness ProgramAdditional perks and rewardsStarTech.Com is anEqual Prospect Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, StarTech.Com will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.#J-18808-Ljbffr

📌 Bilingual Technical Advisor (English & Spanish) - Canada - C$50,000 - C$65,000 A Year (Winnipeg)
🏢 StarTech.com
📍 Winnipeg