Support IBMS (Operative BMS) at a hybrid role in Toronto, ON. Leverage your SQL skills and broadcast/media workflow knowledge to troubleshoot and resolve issues effectively.
In this contract position, you will provide L1/L2/L3 support for IBMS in a helpdesk setting. You'll handle user queries, service requests, and incidents, troubleshooting various modules such as scheduling, ad sales, and billing. Robust SQL troubleshooting and an understanding of data validation are crucial for success.
Key Responsibilities:
• Provide L1/L2/L3 support for IBMS
• Troubleshoot issues in scheduling and billing modules
• Handle incidents and service requests via ticketing tools
• Perform SQL-based database troubleshooting and fixes
• Conduct root cause analysis and ensure SLA adherence
Requirements:
• Strong experience with Operative IBMS BMS system
• Hands-on SQL and database troubleshooting experience
• Familiarity with ServiceNow, JIRA, or similar tools
• Experience in helpdesk or EUC support environments
• Strong analytical and problem-solving skills
Ensure effective support and service delivery for IBMS users in the Toronto area.
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📌 Operative BMS Application Support Analyst Toronto
🏢 apptoza
📍 Toronto