Our client is seeking a contract Accounts Receivable Recovery &

• Process Analyst to improve the accuracy, visibility, and collectability of accounts receivable. This role goes beyond traditional collections. The successful candidate will investigate customer balances at the invoice and project level, determine why amounts remain outstanding, distinguish genuinely overdue balances from contractually deferred receivables, and drive issues through to resolution. A key focus will be reviewing project holdbacks and retainage to determine which balances are legitimately not yet due versus those that have reached their contractual release date and should be actively collected. AR Recovery &

• Analysis · Review customer, invoice, and project-level aged AR, with an initial focus on high-value and 60+ day balances. · Prioritize collection activity based on value, age, customer risk, contractual status, and likelihood of recovery. · Contact customers regarding genuinely overdue balances and investigate issues preventing payment. · Develop recovery plans for significant or high-risk accounts and escalate stalled or high-risk balances as required. · Follow issues through to resolution rather than simply documenting collection attempts. Review project holdbacks and retainage to determine contractual release and payment conditions. · Distinguish between holdbacks that are not yet due and those that have become due for collection. · Review contracts, project milestones, completion dates, warranty periods, customer acceptance requirements, and other applicable release conditions. · Coordinate with Finance, Project Management, Operations, and customers to confirm expected release dates and outstanding requirements. · Identify holdbacks that have reached their release conditions but remain unpaid and transition them into active collections. · AR Data Cleanup &

• Classification · Ensure material balances identify the current issue, collectability status, responsible owner, next action, target date, and contractual due/release date where applicable. · Identify accounts with insufficient information and work with internal stakeholders to complete the records. · Improve the quality of AR data to support management reporting and root-cause analysis. o Billing and pricing discrepancies o Customer portal or documentation issues o Project completion or acceptance issues o Warranty or deficiency claims o Legal or insolvency matters Coordinate resolution between Finance, Collections, Project Management, Operations, Sales/Account Management, and customers. · Reporting &

• Process Improvement · o Escalate / Legal / Write-Off Review · Lead daily AR/collections calls and establish priorities. · Highlight high-value collectible balances, overdue customer commitments, stalled disputes, internal blockers,



and upcoming holdback release dates. · Identify recurring AR issues and recommend improvements to collection, holdback, reporting, and AR management processes. · Document processes for transition to the permanent Finance and Collections team . Accurate classification and contractual release dates for material holdbacks. · Reduction in unresolved customer disputes and overdue holdbacks. · Documented process improvements that can be transitioned to the permanent team. . 5+ years of experience in Accounts Receivable, Collections, Credit, Finance Operations, Project Accounting, or a related discipline. · Experience managing complex, high-value commercial receivables. · Strong reconciliation, investigative, and analytical skills. · Experience with project-based billing, holdbacks, retainage, or contractually deferred receivables. · Ability to interpret contractual payment terms and apply them to AR collection and reporting. · Experience resolving invoice disputes with customers and cross-functional teams. · Strong Excel skills, including filtering, pivot tables, reconciliation, and analysis of large datasets. · Experience with ERP-based finance and collections systems. · Ability to independently drive issues through to resolution in a contract environment.

Experience with Microsoft Dynamics 365 Finance & Operations. · Experience with Power BI or similar reporting tools. · Experience in industrial services, equipment, construction, engineering, infrastructure, or other project-based environments. · Experience with long-term projects involving holdbacks, retainage, milestone billing, warranty periods, or substantial completion requirements. · Experience improving or standardizing AR and Collections processes. The ideal candidate combines strong AR/Collections experience with project and contract awareness. They are comfortable reviewing an aging report, drilling into invoices and projects, interpreting contractual terms, reconciling discrepancies, communicating with customers and internal stakeholders, and driving outstanding issues to resolution.

They can quickly distinguish between a genuine collections issue, customer dispute, internal billing issue, cash application problem, legitimately deferred holdback, and holdback that is now contractually due. Determining compensation for this role (and others)



at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting.

The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Vaco by Highspring is an Equal Chance Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals.

As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. For residents of Ontario, Canada: Based on Highspring’s discussions with its Client, Highspring’s understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here . Virginia residents may access our state specific policies here . Residents of all other states may access our policies here .

Canadian residents may access our policies in English here and in French here . Residents of countries governed by GDPR may access our policies here . the individual’s skill sets, experience and training; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure.

The individual may also be eligible for discretionary bonuses.

📌 Senior Accounts Receivable Recovery and Process Analyst (Vaughan)
🏢 Vaco
📍 Vaughan