You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights.

At Sun

Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

As a Senior Disability Claims Consultant , you will be responsible to proactively manage a block of litigated disability claims, as well as other escalated cases by applying Sun Life’s resolution strategies to appropriate claims to better serve our clients and drive financial outcomes.

Reporting to the Manager, Disability Litigation you will:

Manage your litigated block of cases with a strong proactive customer service focus, exhibiting expert skill in both disability and litigation management and following relevant practices, processes, and guidelines

Instruct our legal counsel on the final disposition of litigated claims

Handle other escalated matters in thorough, timely and effective manner, following relevant practices and processes, again with a strong proactive customer service focus

Build a strong knowledge of litigation management strategies

Work to improve your quality outcomes

Build strong, effective relationships with your manager, and other members of the litigation management team, working in partnership with them to help the team meet expected business outcomes





Create and deliver presentations to disability claims operations based on common trends within litigation or on other relevant topics

Demonstrate an excellent knowledge of group insurance, disability case management strategies and risk management.

Consistently build strong working relationships with members of our legal services department, disability claims operations, and other stakeholders, working proactively and in partnership with them

Contribute to a dynamic work environment by identifying opportunities to continuously improve processes to better meet our service excellence, quality and financial commitments to our customers

Identify issues and solutions on litigated cases that require follow-up within the disability operations

Contribute to the ongoing business retention and growth by building solid working relationships with our customers and by your proactive engagement with plan sponsors

Help prioritize work to meet customer expectations

Stellar customer service skills

Ability to self-reflect and demonstrate other personal characteristics that positively influence your own engagement and growth

Ability to understand and explain new concepts to successfully transfer knowledge and promote both engagement and implementation

Ability to travel (valid driver’s license and access to vehicle are required for travel)

Ability to work from Sun Life office location

Excellent knowledge of disability case management strategies





Strong computer skills and Microsoft Office knowledge

As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Assets A bachelor's degree or equivalent business experience

At least 5 years of recent disability case management experience

Some knowledge of litigation case management strategies

Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.

Charitable giving through our You Give, We Give program lets you give back to your community – and in many cases, we’ll match your contributions.

In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected] are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

Claims - Life & Disability

Posting End Date

📌 Senior Bilingual Disability Claims Consultant (Edmonton)
🏢 Sun Life
📍 Edmonton