This position can be based in either our Burnaby or Edmonton office.

The Senior Casulaty claims adjuster is primarily responsible for handling minor to complex casualty claims, including residential and commercial liability, bodily injury and property damage losses, auto bodily injury, and products-completed operations hazards.

The role involves providing excellent customer service throughout the process, including proper investigation of the loss, evaluation of coverage, negotiation of the claim, and its ultimate settlement within the parameters of the policy wording, while adhering to the standards and guidelines set forth in the Claims Manual.

The adjuster will also provide direction to independent adjusters and lawyers, as required, throughout the claims process.

Main Responsibilities Determine coverage, and investigate, negotiate, and settle claims

Maintain timely and effective communication with insureds, third parties, adjusters, and legal counsel to ensure fair and equitable settlements

Communicate clearly and concisely with all involved parties

Participate in mediations, hearings, and trials (occasional travel may be required)

Stay current on relevant case law and coverage trends





Maintain regular communication and information sharing across departments as it relates to risk

Qualifications and Experience Minimum of 5 years of experience in a similar role

Strong analytical and intuitive thinking skills

Excellent verbal and written communication skills

Solid time management, prioritization, organizational, and planning skills

Proven problem-solving abilities; self-motivated and able to work independently while collaborating in a team environment

Good working knowledge of the legal and arbitration systems

Solid understanding of anatomy and physiology

CIP designation or equivalent is considered an asset

Knowledge of Alberta Auto and Accident Benefits regulations is an asset

What do we offer?

Optimum

Group is a wholly owned Canadian Company with international operations

Flexible hours

Hybrid work model (3 days in office)

Optimum has offices that are centrally located close to transit

Competitive compensation package

Good work-life balance, emphasis on creating staff engagement with monthly staff activities

📌 Senior Casualty Claims Adjuster (Burnaby)
🏢 Optimum General Insurance
📍 Burnaby