? Interview: F2F Required

We are looking for an experienced Senior Cloud Support Engineer to provide L2/L3 production support for enterprise cloud platforms and business-critical applications across Azure, AWS, and GCP .

? Must-Have Skills

- 5+ years of experience in Cloud Support / Production Support / SRE
- Strong experience with Azure, AWS and/or GCP
- Hands-on experience with Dynatrace, Zabbix, Azure Monitor & Log Analytics
- Strong Kubernetes & containerized application support experience
- Experience with Incident Management, Major Incident Response, Problem Management & RCA
- Strong troubleshooting of APIs, distributed systems and cloud applications
- Experience in 24x7 production support and SLA-driven environments
- Experience with ServiceNow, Jira, Confluence and operational runbooks
- Solid ability to analyze logs, metrics, alerts and dashboards

⭐ Good to Have
- SQL,



MySQL & PostgreSQL
- Linux administration/troubleshooting
- LDAP & access management
- Splunk / other observability tools
- Release, change and deployment support
- SaaS / enterprise application support experience

? Key Responsibilities
- Monitor cloud infrastructure and applications using observability tools
- Resolve complex L2/L3 production incidents
- Troubleshoot Kubernetes, applications, APIs and databases
- Perform root cause analysis and drive corrective actions
- Coordinate major incident communications and service restoration
- Create and maintain SOPs, runbooks and knowledge articles
- Collaborate with Cloud, Infrastructure, Development and Product teams

📌 Senior Cloud Support Engineer (Toronto)
🏢 Aptino
📍 Toronto