We are hiring for a Senior Cloud Support Engineer . The role focuses on L2/L3 production support for enterprise cloud platforms and business-critical applications across Azure, AWS, and Google Cloud environments.

A strong fit will have 5+ years of cloud or production support experience, multi-cloud expertise, monitoring and observability skills, and strong incident management capabilities.

What You Bring

- Robust cloud certifications such as Microsoft Azure, AWS, and/or Google Cloud.
- 5+ years of experience in Cloud Support, Production Support, or Site Reliability Operations.
- Hands-on experience with Dynatrace, Zabbix, Azure Monitor, Log Analytics, and enterprise monitoring tools.
- Experience supporting cloud-hosted applications and infrastructure across Azure, AWS, and Google Cloud.
- Strong incident management, major incident response, problem management, and root cause analysis skills.
- Experience supporting Kubernetes-based applications and containerized workloads.
- Ability to analyze application logs, metrics, alerts, dashboards, and system health indicators.
- Experience working in 24x7 production environments with SLA-driven support models.
- Strong troubleshooting skills for APIs, distributed systems, and enterprise SaaS platforms.
- Experience with ServiceNow, Jira, Confluence, runbooks,



and operational documentation.

What you'll do
- Monitor cloud infrastructure, applications, and services using enterprise observability platforms.
- Provide L2/L3 support and resolve complex production incidents.
- Perform root cause analysis and coordinate corrective actions with engineering teams.
- Support Kubernetes environments, application deployments, and service availability activities.
- Analyze application, infrastructure, and database performance issues.
- Manage incident communications and ensure timely service restoration.
- Develop and maintain operational runbooks, SOPs, and knowledge articles.
- Collaborate with cloud, infrastructure, development, and product teams to improve operational excellence.

Nice to have

- Strong SQL skills including data analysis, database troubleshooting, and production data fixes.
- Linux administration and troubleshooting experience.
- Experience with MySQL and PostgreSQL.
- Experience with LDAP, access management, and infrastructure provisioning.
- Exposure to Splunk and other observability platforms.
- Cloud marketplace, SaaS commerce, or enterprise application support experience.
- Release validation, change management, and deployment support experience.

📌 Senior Cloud Support Engineer (Toronto)
🏢 Ju0026M Group
📍 Toronto