Courtyard® & Residence Inn® Montréal Airport7000 Place Robert-Joncas, Ville Saint-Laurent (Montréal)About UsJoining theCourtyard Montréal AirportandResidence Inn Montréal Airportmeans becoming part of two complementary hotels where comfort, modern design, and service excellence come together.Ideally located nearMontréal-Trudeau International Airport, our recently renovated properties offer a distinctive experience for both business and leisure travelers.At the heart of our culinary offering isIl Soffio Restaurant & Bar, a contemporary Italian restaurant inspired by the region of Campobasso, recognized for its authentic cuisine and its chic and welcoming atmosphere.By joining our team, you become part of acommitted, professional, and team-oriented environment. You will also be part of theMarriott International network, globally recognized for its hospitality, service excellence, career development programs, and growth opportunities.What We OfferWe offer a stimulating, people-focused, and structured environment with competitive benefits:
- Employer-contributedRegistered Retirement Savings Plan (RRSP)
- Comprehensivegroup insurance coverage
- Paid vacation, personal days, and statutory holidays
- ExclusiveMarriott discounts at over 8,000 hotels worldwide
- Employee recognition programs, wellness initiatives, and team events
- Referral bonus program and performance incentives
- Complimentary parking
- Professional uniform dry cleaning
- Company-paid cell phone
- Ongoing training, mentorship, and professional development opportunities
- Opportunities for career growth across North America
- Recently renovated, stable, and collaborative work environment
- Extra benefits to be discovered throughout your journey with usRole and MissionReporting to theFront Office leadership team,



theAssistant Front Office Managerplays a key role in the daily operations of the Front Office.This role supports leadership in supervising the reception teams, ensures compliance with Marriott standards, and contributes to delivering an exceptional guest experience while maintaining the smooth execution of daily operations.Key ResponsibilitiesOperational Supervision
- Ensure the smooth daily operation of the Front Office
- Support leadership in managing operations across both hotels
- Quickly intervene in operational situations or guest concerns
- Ensure compliance with Marriott procedures, standards, and policies
- Conduct inspection rounds to ensure service qualityTeam Leadership and Engagement
- Assist leadership in supervising and coordinating Front Office teams
- Participate in training and onboarding new team members
- Communicate priorities, expectations, and operational updates to staff
- Foster a positive and collaborative work environment
- Act as a resource person for employees during shiftsGuest Experience and Service Quality
- Ensure personalized service aligned with Marriott service standards
- Handle guest situations and support the team in resolving issues
- Review guest feedback and contribute to service improvements
- Collaborate closely with other departments (Housekeeping, Sales, F&B, Operations)Administrative and Organizational Support
- Assist in scheduling according to operational needs




- Support administrative tasks related to Front Office operations
- Maintain strict control of keys, billing procedures, and security processes
- Contribute to monitoring departmental performance indicatorsProfile We Are Looking ForEducation and Experience
- Diploma or degree inHotel Management, Tourism, Administration, or a related field
- Experience working in a structured hotel environment
- Knowledge of hotel systems (PMS, reservation systems)Professional Experience
- Experience inFront Office operations or hotel supervision
- Experience in ahigh-volume workplace(an asset)
- Experience within aninternational hotel chain (Marriott an asset)Skills and Qualifications
- Strong leadership presence and operational involvement
- Excellent organizational and prioritization skills
- Strong focus onguest service and guest experience
- Excellent command ofFrench and English, both spoken and writtenPersonal Qualities
- Strong sense of responsibility and autonomy
- Ability to manage priorities and unexpected situations
- Dynamic team player
- Ability to work effectively in a fast-paced environmentWorking Conditions
- Full-time position
- Schedule mainly during daytime hours with flexibility based on operational needs
- Occasional evenings and weekendsAbout Urgo Hotels CanadaUrgo Hotels Canadais a leading hotel management and development company with over40 years of expertise .Following our strategic partnership withHersha Hospitality Management (HHM)in 2022, we are now part of a network of more than235 hotels across North America, including Québec and Ontario.Guided by our values, we createengaging work environments and memorable guest experiences .Urgo Hotels Canada is committed toemployment equityand encourages all qualified individuals to apply.

📌 Assistant Front Office Manager (Terrebonne)
🏢 Urgo Hotels Canada
📍 Terrebonne