The Westin Toronto Airport Hotel, Toronto, ON, CA30+ days ago Requisition ID: 4200Salary Range: $21.06 To $23.40 HourlyLooking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 20 hotels owned and managed by Easton’s Group of Hotels, and more in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional advantages, perks, and growth opportunities to all our employees.If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.At Easton’s, we are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. We believe that inclusion strengthens our teams, drives innovation, and enables us to achieve our vision while creating opportunities for everyone to thrive.About the HotelTheWestin Toronto Airportis located near YYZ airport, it features a Westin WORKOUT®, heated indoor pool, and dining options like Atmosphere and Crosswind’s Bar and Grill along with an express Starbucks coffee and grab‑and‑go stand. As part of Easton’s Group of Hotels, our team is deeply involved in community events, valuing the wellbeing of each member as much as our guests.Health, Vision, and Dental CoverageEmployee Social EventsOn‑Site ParkingDeferred Profit‑Sharing PlanRRSPDiscounted Associate MealsHotel Discounts atMarriottProperties worldwideEducation ReimbursementJob OverviewCheck‑in/check‑out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.Duties and ResponsibilitiesWelcomes guests in a friendly, prompt,



and professional manner.Register guests, issue room keys, provide information on hotel services and room location; prepare for groupcheck-in and out and VIP arrivals; become informed of events/ functions in the hotel during the shift. Answer phones promptly and courteously.Up‑sell rooms where possible to maximize hotel revenue.Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned banks.Issue, control, and release guest safe deposit boxes.Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow‑up.Respond appropriately to guest requests; promote hotel services,facilities, and outlets; provide guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures to ensure total guest satisfaction.May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.Promote teamwork and quality service through daily communications and coordination with other departments.Perform other duties as assigned including guest room tours, concierge services, special guest requests,



etc.In carrying out your duties you will follow all Company and Brand Standards.Qualifications and RequirementsHigh School diploma or equivalent, plus one‑year front desk/guest service experience. Some college is preferred.Must speak fluent English. Other languages preferred.This job requires the ability to perform the following:Frequently standing up behind the desk and front office areaRemain stationary for extended periods.Carrying or lifting items weighing up to 50 poundsHandling objects, products, and computer equipmentUse a keyboard to operate various property management and reservations systems, etcOtherCommunication skills are utilized a significant amount of time when interacting with guests and employees.Reading and writing abilities are utilized often.Basic math skills are used frequently.Problem‑solving, reasoning, motivating, and training abilities are often used.May be required to work nights, weekends, and/or holidays.Work AreaFront OfficeHealth and SafetyFollow safe work procedures as outlined in Departmental Policy and Procedures manuals, including the use of personal protective equipment.Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.Report all injuries or illnesses to a supervisor or manager immediately.Participate in Joint Health and Safety Committee by bringing health and safety concerns or issues to the attention of the committee.Accessibility & AccommodationThe Westin Toronto Airport Hotel is committed to an inclusive, accessible recruitment process. Accommodations are available upon request for all stages of the selection process.Should you require any accommodations during an interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process.#J-18808-Ljbffr

📌 Guest Service Agent - C$21.1 - C$23.4 An Hour (Winnipeg)
🏢 The Westin Toronto Airport Hotel
📍 Winnipeg