Lead the global complaint vigilance at Kenvue, focusing on regulatory compliance and system improvements. This hybrid role demands advanced skills in complaint management and team leadership. Kenvue is seeking a Senior Manager for Complaint Vigilance to create and manage robust frameworks for global complaint handling. With 8-10 years of experience in complaint management, you will enhance complaint systems and mentor a high-performing team.

Your role will require strategic leadership, effective communication, and innovation, ensuring compliance across all product lines. Key Responsibilities:

- Design and implement frameworks for complaint handling
- Drive continuous improvement in complaint processing




- Develop metrics and AI-driven tools for trend monitoring
- Lead and inspire a cross-functional complaint management team
- Collaborate with regulatory authorities and quality teams

Requirements:

- Bachelor's degree in a relevant field required
- 8-10 years in complaint management or quality assurance
- Proven expertise in customer complaint systems
- Solid leadership and team management experience
- Excellent verbal and written communication skills

Elevate Kenvue’s complaint vigilance while driving innovation and compliance in customer service.

📌 Senior Manager for Complaint Vigilance (Guelph)
🏢 Kenvue
📍 Guelph