- We are seeking a strategic, execution-focused, and collaborative Senior Manager, Customer Success Enablement to design and deliver programs that improve retention, expansion, and execution quality across Customer Success and Support

- Reporting into the Director of Revenue Enablement, this is a senior IC role that partners closely with CS/S leadership, CS Operations, Product/Partner Enablement, and Revenue Enablement to translate company and CCO priorities into scalable enablement programs, onboarding, coaching frameworks, and reinforcement models that drive measurable customer and revenue outcomes
- The position ensures Customer Success teams have clear ways of working, strong tool adoption, consistent renewal execution, and faster ramp to productivity, while aligning enablement initiatives to business metrics and operating rhythms

- Improved retention and expansion execution quality across CS/S teams

- Faster time-to-productivity for new Customer Success hires

- Increased adoption and consistency of core CS workflows (success plans, QBRs, risk reviews, renewals)

- Demonstrated behavior change tied to CS Ops and company performance metrics

- Scalable enablement programs that produce sustained impact beyond one-time training

- CS/S Program Design &
- Execution

- Design and deliver enablement programs that standardize programs including success planning, risk management, QBR execution, and renewals, ensuring consistent execution tied to retention and growth outcomes

- Performance Enablement &

- Coaching

- Partner with the Director of Revenue Enablement to turn CS/S priorities into focused enablement programs that reduce risk,



drive adoption and expansion, and strengthen KPI execution. Equip managers with simple coaching, inspection, and reinforcement tools that sustain behavior change

- Measurement &

- Continuous Improvement

- Define success metrics with Director of Revenue Enablement, CS Leadership, and CS Ops and monitor adoption, execution quality, retention signals, and expansion outcomes to continuously refine enablement programs and demonstrate business impact

- Tool &

- Workflow Adoption

- Drive consistent tool usage and workflow execution in Gainsight, Gong, Glean, and related CS technologies through micro-training, job aids, and embedded reinforcement aligned to CS Ops definitions of success

- Cross-Functional Alignment

- Partner with CS leadership, CS Ops, RevOps, Product Enablement, and Partner Success to ensure enablement programs align to GTM strategy, shared frameworks, and customer lifecycle execution

- Onboarding &

- Everboarding

- Own role-based onboarding for Customer Success and Support roles, including learning paths, milestones, certifications, and scalable eLearning, to accelerate time-to-impact and raise baseline performance

- Enablement Content &

- Learning Experiences





- Develop scalable enablement assets including: playbooks, facilitator guides, eLearning modules, micro-learning, and workflow documentation, ensuring clarity, usability, and alignment to CS/S priorities

Benefits

- Flexible Time Off: Recharge when you need, so you can stay energized and focused.

- 401k with employer math.

- Stock options to purchase equity.

- Health Savings and Flexible Spending Accounts.

- Employee discount programs to lifestyle vendors and servcies.

- Fully Covered Health Insurance: R365 provides comprehensive medical, dental, and vision coverage—100% paid for full-time employees.

- Annual learning and development reimbursement.

- Access to LinkedIn Learning.

- Employee recognition and TIP program.

- Fertility guidance and support.

- Online legal solutions.

- Paid parental leave.

- Disability insurance.

- Pet and life insurance.

- Wellness programs.

- Health concierge and support.

- Meditation and mindfulness courses.

- Gym discounts and virtual fitness classes.
- Ability to manage multiple priorities in a fast-paced workplace

- Familiarity with Gainsight, Gong, Glean, Salesforce, and Showpad

- Travel up to 10%
- 7+ years in Customer Success Enablement or Revenue Enablement roles

- Proven ability to deliver measurable training, coaching frameworks, and scalable programs

- Experience using data and metrics to guide enablement impact and improvement

- Strong cross-functional collaboration and execution skills

- Strong understanding of retention, expansion, adoption, and renewals in SaaS or recurring revenue

📌 Senior Manager of Customer Success Enablement (Austin)
🏢 Restaurant365
📍 Austin