Who you are

- 10+ years'

experience managing 401(k) plans for organizations with 10,000+ participants and/or $1B+ in plan assets

- Deep expertise with ERISA, DOL, IRS regulations, and fiduciary best practices

- Experience with international benefits management: selecting and negotiating with vendors, including consulting firms, and outsourced third party administrators

- Strong analytical and reporting skills, with a focus on outcomes and impact

- Proven ability to influence and collaborate across diverse teams, including senior leaders

- Proactive, self-directed approach to managing deliverables and driving results

- Excellent communication skills, with the ability to synthesize complex information and engage stakeholders effectively

- Growth mindset and ability to leverage organizational knowledge to drive innovation and improvement

- Ability to manage multiple priorities under pressure and meet deadlines

- M&A; and experience with non-qualified retirement plans preferred; this role will have occasional perks due diligence and integration during corporate activity, ensuring compliance, cost efficiency, and an employee experience aligned to our People Pact

What the job involves

- We are seeking a highly motivated team player to join our Total Rewards team as Sr.

Benefits Manager for the Americas.

- You will lead our 401(k) and financial-wellbeing strategy while also managing the coordinated design and delivery of benefits across the Americas (Canada, US, Mexico, Costa Rica, and Brazil).

- You’ll be a key facilitator in program design, vendor partnerships, compliance, and ongoing optimization.



Frequently collaborating with our HR Operations, Legal, Finance, and Total Rewards leadership to drive engagement, cost-effectiveness, and measurable improvements allowing our employees and their families to live their best lives

- Program Ownership: be the primary the program manager of our US 401(k) plan and our benefit plans and programs in Canada, Mexico, Costa Rica, and Brazil

- Vendor Management: partner with our recordkeeper, investment consultant, and 401(k) Investment Committee to ensure best-in-class service, competitive fees, and compliance with ERISA, DOL, and IRS regulations

- Innovation and Continuous Improvement: identify areas for service delivery optimization and personalization of benefit experiences, including AI and NowOnNow solutions

- Financial Wellbeing Strategy: develop and manage a holistic financial wellbeing program tailored to diverse employee segments

- Data and Reporting: analyze participation, deferral rates, fund lineup performance, and plan costs; produce executive dashboards and actionable recommendations

- Subject Matter Expertise: serve as primary POC for non-US, Americas perks programs for internal stakeholders, guiding policy decisions and executive briefings on benefit trends and competitive positioning

- Oversee budget planning and management: for portfolio of programs, ensuring financial alignment with strategic priorities

- Leadership and Influence: lead without direct reports, driving alignment and accountability across matrixed teams

Perks

- Generous family leave

- Matched donations

- Annual learning stipends

- Flexible PTO

- Competitive retirement plan

- Paid volunteer time

📌 Senior Manager of Americas Benefits (Miami)
🏢 ServiceNow
📍 Miami