We are seeking an experienced Technology Supplier Manager and Third-Party Risk professional to join the Technology & Operations Supplier Management Office (T&O; SMO) team. The successful candidate will supervise Technology & Operations (1st Line of Defense) adherence to the Enterprise Third Party Risk Management Policy and Standards, lead the implementation of third-party risk management programs, and provide expertise in supplier risk management. Operationalize issues management and operational excellence practices within T&O; to proactively identify, escape, and resolve supplier-related risks and performance gaps Conduct regular T&O; portfolio assessments, establish health metrics and dashboards, and provide executive reporting on supplier performance, risk exposure, and strategic opportunities Facilitate cross-functional alignment and coordinate actions across Procurement, Third Party Risk, IT Risk, Architecture, BCM/DR, and T&O; business units to ensure holistic supplier management Establish and maintain T&O; SRMA Risk Register, implement a structured escalation process, and drive timely resolution of supplier-related risks and performance issues Lead the monitoring and adherence to third-party risk policy and standards requirements within the 1st Line of Defense, identifying gaps and opportunities for improvement Lead communication and training initiatives on supplier management programs and policies across T&O; Identify process improvements, implement efficiency measures,



and establish KPIs to enhance T&O; supplier management effectiveness Participate in the implementation of Third-Party Risk programs, initiatives, and escalations in support of T&O; objectives Support regulatory filings and responses in partnership with 2nd Line of Defense, where appropriate Lead/participate in inquiries and provide artifacts for internal and external audits as requested Maintain awareness of outsourcing regulatory requirements and T&O; supplier inventory 5+ years of experience in technology risk and governance practices ~5+ years of experience in the financial services or other regulated industries ~Strong business, technology, and financial acumen, plus a mindset for continuous improvement ~ Develop and execute supplier risk management strategies with measurable impact ~ Take initiative and work independently with minimal supervision ~ Demonstrate client-centric thinking with a commitment to continuous improvement ~ Hold a university degree or equivalent experience in supplier management, risk management, or regulatory compliance Risk assessment and quantification methodologies, conflict and issue resolution, and escalation experience Experience with process mapping and analysis techniques,



such as swimlane diagrams or value stream mapping Knowledge of technology (software, SaaS, networks, cybersecurity, etc.) We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and versatile benefits, competitive compensation, commissions, and stock where applicable A world-class training program in financial services Business Continuity Management (BCM), Business Continuity Planning (BCP), Business Exit Strategies, Continuous Improvement, Disaster Recovery (DR), Disaster Recovery Business Continuity, Exit Strategies, Risk Assessments, Risk Management Programs, Risk Management Strategies, Supplier Management, Supplier Risk Management, Third Party Risk Management Employment Type: Full time We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.

RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. #

📌 Senior Manager, Third Party Risk Portfolio & Operational Excellence (Toronto)
🏢 RBC
📍 Toronto