Join Omni Hotel as a Desk Agent and enhance guest experiences through effective communication and assistance. Showcase your customer service skills in a agile environment where each interaction counts.
As a Desk Agent, you will be pivotal in directing communication between guests and hotel staff. This role demands excellence in customer service alongside proficient phone etiquette. You will be responsible for managing calls, logging urgent issues, and facilitating various forms of communication to ensure a seamless hotel experience.
Key Responsibilities:
• Answer incoming calls with efficiency and courtesy
• Direct inquiries to appropriate personnel or guests
• Assist guests and employees with their needs
• Log problems and relay messages to relevant staff
• Make and record wake-up calls accurately
Requirements:
• Proficient computer skills mandatory
• Ability to work independently and as part of a team
• Flexibility to work weekends and holidays
• Strong verbal and written communication skills
• Capacity to sit for prolonged periods
Elevate guest satisfaction and ensure effective communication as a Desk Agent at Omni Hotel.
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📌 Omni Hotel Desk Agent Position (Toronto)
🏢 Omni Hotels & Resorts
📍 Toronto