Elevate the omni experience as a Senior Program Manager at Aritzia. Lead exceptional shipping and returns services while collaborating with industry leaders in a dynamic setting. Aritzia is expanding, and the Omni Department is on the rise.

As a Senior Program Manager, you will establish a cohesive omni strategy across all customer touchpoints. Engage cross-functionally with teams in eCommerce, Product Management, and Supply Chain to enhance the delivery experience for clients. Key Responsibilities:

- Establish a robust omni strategy for digital channels
- Provide timely and efficient customer logistics services
- Manage the Customer Shipping and Returns Program
- Implement technology for cross-channel consistency
- Collaborate with teams to optimize final mile delivery

Requirements:

- 5+ years in Omni, Operations, or eCommerce
- Retail operations and supply chain logistics experience
- Strong collaboration skills with cross-functional partners
- Commitment to Aritzia’s values and leadership principles
- Focus on quality and impactful results

Utilize your expertise to optimize shipping and returns at Aritzia and enhance our customer's journey.

📌 Senior Program Manager at Aritzia (Toronto)
🏢 Aritzia
📍 Toronto