We Elevate... Quality of urban lifeOur elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.Join us as aField Supervisor - Exiting InstallationsYour main responsibilitiesThe Field Supervisor (Service Leader) identifies opportunities through key customer contacts and industry information. The Field Supervisor (Service Leader) locates sources for sale of company products and services, analyzes and reviews specifications and construction drawings to prepare estimates, prepares documentation for prospective current customers, and ensures it is communicated appropriately. Field Supervisor (Service Leader) creates operational added value through the management of all resources in a satellite branch to meet Field Supervisor (Service Leader) business targets based on the policies and procedures established by the company.Customer and Account ManagementBuild and maintain favorable client relationshipsEnsure customer needs or enquiries are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution. Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimizedPortfolio Growth and RetentionUnderstand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectivesPlan, develop and implement sales strategies to lead negotiations that are consistent with internal strategy while, at the same time,



reflective of customer requirements and competitive offeringsAssemble and present information for service and fixed priced repair offeringsIdentify and pursue potential customers to drive and support strategic growth objectivesAnalyze customer needs and secure desirable business through application of company products and servicesWork with owner and building management in obtaining maintenance agreement, renewal of agreements as well as updates to their system either to meet new code requirements or through application of new technologiesSource, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricingProcess Management and AdministrationDevelop sales proposals and prepare estimates for the sale of company products and servicesAssure full utilization of systems and follow best demonstrated practices (BDP)Prepare and maintain required customer information and files in accordance with established proceduresWork in cooperation with Contract Control on sales contract agreementsAccounts receivable management for assigned accountsParticipate in company professional development programs to enhance working knowledge of elevator company products, services and proceduresSafety and SupervisionImplement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervisionEnsure exceptional quality standards, training and performance of field personnelManage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee developmentMake sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting manpower to minimum level and meeting and or exceeding customer requirementsCoach hourly field employees Company’s methods of quality,



productivity and safetyMonitor the work of all hourly field employees from both a quantitative and qualitative point of viewReview of time tickets for accuracy and maintain vacation schedulesPersuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivityManage/support all service work in area of responsibility within framework of financial budgetProcess and Quality ManagementManage ongoing program of project field audit to assurance conformance of performance standards of quality, completeness and safety.Implement route management strategy in support of assuring uniform application of preventative maintenance procedure while controlling manpower to minimum levelProvide technical support to Sales and Field employeesEnsure ISO complianceWhat you bringPost Secondary – preferably in Business or Engineering3-5 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipmentProficient in MS OfficeCoaching and Mentoring: ability to motivate and guide team membersCommunication: Communicate clearly and articulatelyCustomer Service: Demonstrate costumer focus through improving performanceLeadership: Possess solid leadership skillsPeople Management: Ability to select, train, supervise and evaluate staffPersuasion: Persuasion is required both internally and externally. Employees and customers must frequently be motivated to act or react in a manner to support credibilityPresentation: Ability to present materials clearlyProblem Solving: Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlementsTeamwork: Ability to interact with all levels and be an integral part of the operationDemonstrate the ability to embrace current concepts and change as well as seek new ways of doing thingsActual compensation will depend on a candidate’s education, experience, skills, and geographic location.The targeted pay range for this position is: $95,000 to $115,000.The targeted pay range listed reflects base pay only and does not include bonuses, sales incentives, or benefits. Full-time employees may also be eligible for a company bonus, which depends in part on both company and individual performance. In addition, Schindler offers a comprehensive benefits package to eligible employees.We do not use artificial intelligence in our hiring process.What’s in it for you?Competitive Salary (commensurate with experience)Competitive Bonus Incentive Program or Commission PlanWide range of professional and leadership development opportunitiesCompetitive Extended Health, Dental & Vision PlansGenerous Paid Time Off PlansTuition Reimbursement ProgramCompetitive Group RRSP with Company Match#J-18808-Ljbffr

📌 Field Supervisor - Existing Installations - C$95,000 - C$115,000 A Year (Winnipeg)
🏢 Schindler Elevator
📍 Winnipeg