ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.

We’re looking for an experienced Sr DevOps and Site Reliability Engineer to maintain and scale AWS, PostgreSQL (ODS and transactional), Airflow and Snowflake environments. Understanding various models and curated data sets that power Retail Planning analytics and decision-making (e.g., demand planning, assortment, allocation, replenishment, merchandise/financial planning, and performance reporting). You’ll partner closely with Planning stakeholders, Analytics/BI, and upstream source teams to ensure high-quality, governed, and reliable data products across the Retail Planning data ecosystem.

DevOps & SRE Role Design, implement, and maintain scalable cloud infrastructure on AWS. Develop and maintain CI/CD pipelines using GitLab CI/CD. Automate operational processes and workflow integrations using Python.

Establish infrastructure standards, reusable modules, and deployment best practices. Collaborate with development, architecture, and security teams to improve software delivery efficiency. Ensure platform availability, performance, scalability, and reliability.

Implement observability and monitoring strategies using Datadog and Splunk. Lead incident management, root cause analysis, and post-incident reviews. Conduct capacity planning, performance optimization, and reliability assessments.

Work closely with Retail Planning, Merchandising,



and Supply Chain stakeholders to evaluate upcoming implementations and relevant infrastructure impacts. Participate and contribute to BI/Analytics teams to automate recurring data preparation, KPI calculations, and reporting datasets. Participate and contribute in incident triage and root-cause analysis for platform related pipeline/data issues, drive prevention through durable fixes. 8+ years of experience in DevOps, Cloud Engineering, Platform Engineering, or SRE roles. ~ Strong hands‑on experience with AWS cloud services. ~ Expertise in GitLab CI/CD pipeline development and deployment automation. ~ Strong Python scripting and automation skills. ~ Hands‑on experience with Helm chart development and deployment. ~ Strong experience with monitoring, logging, and observability platforms: ~ Solid Linux administration and troubleshooting skills. ~ Experience with networking concepts including DNS, Load Balancers, VPCs, Security Groups, and IAM. ~ Familiarity with retail planning concepts and data: forecasting, inventory, allocation, replenishment, assortment, pricing/promo, sell-through, WOS/DOH, in-season vs. pre-season planning, etc. ~ Exposure to common retail data sources like sales transactions, inventory snapshots, product hierarchies, store/channel attributes, supplier/lead times, and order flows.

Bachelor / Master in Computer Science, Information Technology, Engineering, or related field (equivalent experience acceptable). We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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📌 Senior Site Reliability Engineer/DevOps (Vancouver)
🏢 ITC Infotech
📍 Vancouver