Job Title:Sales Support Coordinator (Part-time)Reporting To:Team Leader, Sales SupportDepartment:Sales SupportLocation:High MeadowFile Number:3463Rate of Pay:$25.47 - as per Collective AgreementHours of work:24 hours weekly – Hours based on business needs (includes weekend shifts)Sales Support Coordinators are customer service specialists with a primary focus to aid in the achievement of corporate sales goals. They are responsible for partnering with field staff and customers to better understand their home comfort requirements, while providing accurate product information and tailoring recommendations to the homeowner’s individual needs. Sales Support Coordinators maintain quality in all aspects of sales appointment booking for Energy Management Consultants and are well versed in all the products and services offered by the company. The ability to show flexibility and a strong sense of organization are a must as the representative will balance between a variety of call types and business demands.AccountabilitiesManagement of incoming customer requests for residential HVAC products, duct cleaning, protection plans, water treatment and energy assessments driven by field channel activityPromoting best advice to all clients and positively positioning all Enercare’s products and services looking for opportunities to upsell where appropriateAchievement of personal and shared key performance indicators including but not limited to sales conversion targets, call quality, average call handle time, service level and speed of answer requirements,



tech lead participationFollow communication “scripts” and create customer care cases as required by the businessComplete sales appointment data entry including opportunity creation, scheduling and record all conversations in our customer database in a comprehensible wayUtilize geographic mapping systems and sales skill set documentation as needed when scheduling sales appointmentsProvide service to all Charged Up program call-in volume and follow up call backsSupport department mailboxes and execute work assignments in a timely mannerBe well versed in and support stimulus programs as requiredAssist District Sales Managers, Sales Effectiveness Leads, Sales Support Manager and all other lines of business as required while completing administrative tasks in a timely manner with high attention to detailSupport peers and mentor new sales coordinators and call centre agents in a positive and supportive way building teamwork and contributing to business performanceCorrect errors including those made by call centre and send for coachingOutbound calling for a variety of reasons, i.E. EMC appointment rescheduling, survey follow ups re: EMC visits,



Rental Conversion Burner project and various niche OB campaignsUtilize company’s knowledge databases to find informationAid in promoting and recognition for technician incentive contestsAttend educational seminars to improve knowledge and performance levelQualificationsPost-secondary education an assetPrevious Sales and/or call centre experience requiredStrong computer skills and an intermediate level understanding of MS Office, Excel, and Outlook, SalesforceCapable to concurrently type and use various computer programs while carrying a conversation on the telephoneAbility to effectively resolve customer complaints to the satisfaction of both customer and the companyCompetent working well under pressure and understanding business processesAbility to multi task in a fast-paced, pressure filled, team environmentStrong organizational skillsSelf-starterFluency in additional languages an assetThis position applies to UNIFOR Local 975.Enercare is an equal chance employer. We are committed to equal employment chance regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.#J-18808-Ljbffr

📌 Sales Support Coordinator - $25.5 An Hour - Part Time (Winnipeg)
🏢 ENERCARE
📍 Winnipeg