Job Overview

We are seeking a confident, customer-focused Automotive Service Advisor to join our busy automotive repair and quick-lube shop. The ideal candidate has robust knowledge of vehicle maintenance, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment.

As the first point of contact for customers, you will identify their service needs, explain maintenance and repair recommendations, prepare estimates, coordinate with automotive technicians, and ensure a smooth customer experience from vehicle drop-off to pick-up.

Key Responsibilities

- Greet customers and identify their automotive service and repair needs.
- Create work orders for oil changes, vehicle inspections, tire services, brake repairs, and general mechanical repairs.
- Provide accurate estimates and clearly explain recommended maintenance and repair services.
- Schedule service appointments and manage the daily workflow of the shop.
- Communicate with technicians regarding repair status, timelines, and additional service recommendations.
- Keep customers informed about the progress of their vehicles.
- Maintain accurate service records and update customer and vehicle profiles.
- Process payments, invoices, warranty claims, and related documentation.
- Provide excellent customer service and address customer questions professionally.
- Recommend preventive maintenance, seasonal service packages, and additional services when appropriate.
- Assist with parts ordering and inventory tracking as needed.




- Keep the front desk and customer waiting area clean, organized, and welcoming.

Qualifications
- Minimum 1 year of experience as an Automotive Service Advisor is required.
- Knowledge of automotive maintenance, repairs, and service terminology.
- Strong sales, customer service, and communication skills.
- Excellent organizational, time-management, and multitasking abilities.
- Ability to work effectively in a busy, fast-paced automotive shop.
- Comfortable preparing estimates, work orders, and invoices.
- Experience using CDK or similar dealership management software is an asset.
- Previous automotive dealership, repair shop, or quick-lube experience is preferred.
- Positive attitude and commitment to customer satisfaction.
- Familiarity with Canadian automotive service standards is an asset.
- Experience with parts ordering or inventory management is an asset.

What We Offer
- Competitive hourly wage or salary.
- Performance-based bonus opportunities.
- On-the-job training and career advancement opportunities.
- Supportive and professional team environment.
- Staff discounts on automotive services and products.
- Company uniform provided.

Job Type: Full-time

Work Location: In person

Experience Required: Automotive Service Advisor — 1 year minimum

Job Types: Full-time, Permanent

Pay: $21.00-$25.00 per hour

Benefits

- Dental care
- Extended health care
- Life insurance

Experience:
- Service Advisor: 1 year (preferred)

Work Location: In person

📌 Service Advisor – Auto & Lube Shop (Greater Vancouver A)
🏢 Next Drive group (Valvoline)
📍 Greater Vancouver A