Service Coordinator / Office Administrator — Electrical Contractor

Murtex Electric Inc. — Etobicoke, ON

$20-$25.00- per hour | Full-time, permanent | In person

Murtex Electric Inc. is a growing licensed electrical contractor serving residential, commercial, and industrial customers throughout Toronto and the GTA.

We are looking for a sharp, dependable, and highly organized Service Coordinator / Office Administrator to become the central point of contact between our customers, electricians, and office.

This is not simply a receptionist position. The right person will take ownership of incoming leads, scheduling, customer communication, follow-up, and daily office organization. You must be comfortable making decisions, solving problems independently, and remaining calm when priorities change.

Responsibilities

- Respond promptly and professionally to incoming calls, text messages, emails, website inquiries, and customer leads.
- Ask the right questions, collect complete job information and photos, and accurately record all details.
- Schedule estimates and service calls, confirm appointments, and coordinate changes with customers and electricians.
- Follow up on open estimates, customer questions, completed jobs, documents, and review requests.
- Maintain accurate customer records, job files, calendars, and internal notes.
- Assist with office administration, document preparation, invoices, receipts, and record organization.
- Organize jobsite photos and videos and assist with basic social-media content using Canva or CapCut.
- Support the owner with daily priorities and help improve office systems as the company grows.

Qualifications
- At least two years of experience in office administration, customer service, scheduling, dispatch, or a similar coordination role.
- Excellent spoken and written English with a confident,



professional telephone manner.
- Strong organization, attention to detail, follow-through, and time-management skills.
- Good judgment and the ability to manage several calls, appointments, and urgent requests without losing track of details.
- Comfortable using email, calendars, spreadsheets, and office software, with the ability to learn new systems quickly.
- Proactive and resourceful—you notice what needs attention and do not require repeated reminders.
- Dependable attendance and the ability to work in person at our Etobicoke office, Monday to Friday.

Assets
- Experience with an electrical, HVAC, plumbing, construction, or other field-service company.
- Experience with CRM, dispatch, invoicing, bookkeeping, or field-service software.
- Experience with Canva, CapCut, short-form video, or business social media.
- Experience turning incoming inquiries into booked appointments while maintaining excellent customer service.

What We Offer
- $25.00–$30.00 per hour, based on demonstrated experience and skills.
- Full time, permanent daytime employment, Monday to Friday.
- Formal performance and compensation review after 90 days.
- Training on our electrical services and systems.
- Meaningful responsibility and the opportunity to grow into an Office Manager or Operations Coordinator role.

How to Apply Please submit your résumé and a short note answering these four questions:
1. What experience do you have handling customers, schedules, or service calls?
2. Tell us about a time you had several urgent requests at once. How did you organize them?
3. Which office, CRM, scheduling, invoicing, Canva, or CapCut programs have you used?
4. What is the earliest date you can start?

Applications that do not include the short note may not be reviewed.
- Selected candidates will be contacted promptly for a telephone interview followed by an in-person interview.

📌 Service Coordinator / Office Administrator — Electrical Contractor (Toronto)
🏢 Murtex Electric
📍 Toronto