About MTX Technologies Inc.

MTX Technologies is a proudly Canadian managed IT service provider, delivering secure, responsive, and innovative IT solutions to businesses across the country. With a focus on cybersecurity, compliance, and proactive support, we empower our clients to operate with confidence in a digital-first world.

Position Summary

We are looking for a highly organized and detail-oriented Service Coordinator to join our team. The Service Coordinator will be the central point of contact between clients, technicians, and management to ensure efficient scheduling, timely resolution of service requests, and high client satisfaction. This role is essential in keeping our helpdesk and field service operations running smoothly and on schedule.

What you'd do day to day

- Act as the first point of contact for incoming service tickets and client requests
- Prioritize, schedule, and assign service requests to the appropriate technical personnel
- Monitor ticket queues to ensure timely follow-up, resolution, and client updates
- Coordinate and dispatch field technicians for onsite visits
- Maintain accurate service records, technician logs, and time entries
- Participate in continuous improvement of service delivery processes
- Build and maintain the daily schedule for our technicians, balancing urgent work against booked appointments
- Rebook work that couldn't be finished, and chase anything waiting on a client
- Keep clients updated on when someone is coming and what's happening with their request




- Keep our ticketing system accurate and current — this is a detail-heavy job and the detail matters
- Recognise when something needs a technician's attention immediately, and get it in front of the right person

Required Qualifications

- 2+ years experience in a coordinator, dispatcher, or service-related administrative role
- Strong organizational and multitasking skills
- Excellent communication and interpersonal abilities
- Knowledge of ticketing or PSA systems (e.g., ConnectWise, Autotask, Datto RMM)
- Ability to remain calm and professional in rapid-paced, client-facing environments

Preferred Qualifications

- Experience in an MSP (Managed Service Provider) or IT services environment
- Knowledge of basic IT support workflows and service desk operations
- Familiarity with Microsoft 365 and general IT terminology

What We Offer

- Health and dental benefits package
- Unlimited Vacation (Fair Use policy)
- Opportunities for training and career advancement
- A collaborative team culture and the chance to grow with a fast-moving company

Job Types: Full-time, Permanent Pay: $40,000.00-$50,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking

Application question(s):
- Are you able to reliably commute to Cambridge, ON for an on-site role Monday to Friday?
- Are you legally authorised to work in Canada?
- How many years of experience do you have in a scheduling, dispatch, or service coordination role?

Work Location: In person

📌 Service Coordinator (Cambridge)
🏢 MTX Technologies
📍 Cambridge