Job Title: Senior ServiceNow Business Analyst

Location: Halifax, Nova Scotia, Canada (Hybrid)

Position Type: Contract

About the Role

We are seeking an experienced ServiceNow Business Analyst to join our team in Halifax, NS. In this hybrid role, you will act as the key liaison between business stakeholders and technical execution teams to design, optimize, and deliver robust business process automation solutions built on the ServiceNow platform.

Key Responsibilities

- Requirements & Process Design: Elicit, analyze, and translate complex business needs into detailed business requirements, process flows, user stories, and clear acceptance criteria.
- Platform Delivery: Collaborate closely with ServiceNow developers and architects to implement scalable solutions across core platform capabilities.
- Domain Focus: Drive implementation and process optimization within Financial Services Operations (FSO) or Customer Service Management (CSM) modules.
- Technical Integration Support: Facilitate technical discussions involving REST APIs, system integrations, data mapping, and microservices architecture.
- Agile Execution: Active participant in daily stand-ups, sprint planning, back-log grooming,



and retrospectives within a Scrum/Agile environment.
- Stakeholder Management: Build and maintain strong working relationships across cross-functional business units, ensuring continuous communication and alignment.

Required Experience & Qualifications

- 7+ years of dedicated Business Analysis / Business Systems Analysis experience.
- 5+ years of deep hands-on ServiceNow platform experience.
- Demonstrated expertise in ServiceNow FSO or ServiceNow CSM .
- Robust knowledge of modern software architecture, including REST APIs, microservices, data mapping, and enterprise integrations .
- Mastery of Agile/Scrum methodologies , user story authoring, and process mapping.
- Exceptional communication, negotiation, and stakeholder management skills.

Key Skills

- ServiceNow: FSO, CSM, Platform Automation, Business Process Analysis
- Analysis: Requirements Gathering, User Stories, Acceptance Criteria, Process Flows
- Technical Alignment: REST APIs, Microservices, System Integrations, Data Mapping
- Methodologies: Agile, Scrum, SDLC
- Soft Skills: Executive Communication, Cross-Functional Collaboration, Stakeholder Alignment

📌 ServiceNow Business Analyst (Halifax Regional Municipality)
🏢 Xforia Global Talent u0026 Technology Solutions
📍 Halifax Regional Municipality