Overview

We are seeking a skilled and personable Front Desk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest experiences during overnight hours, ensuring smooth operations at the front desk, and maintaining accurate financial records. The ideal candidate will possess strong customer service skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment. Multilingual or bilingual abilities are a plus to better serve our diverse guest base.

Duties
Greet guests warmly upon arrival and assist with check-in and check-out procedures
Provide excellent guest services by addressing needs promptly and professionally
Maintain accurate records of transactions, payments, and guest information during night audit shifts
Handle guest complaints or issues with tact and professionalism, escalating as necessary




Ensure the front desk area remains organized, clean, and welcoming throughout the shift
Support other hotel departments as needed to ensure overall guest satisfaction

Skills
Robust customer service orientation with excellent communication skills
Proficiency in phone etiquette and multi-line phone systems
Ability to work overnight shifts reliably and independently
Multilingual or bilingual skills are highly desirable for serving diverse guests
Knowledge of hospitality standards and guest services best practices
Attention to detail for accurate record keeping and financial transactions

Pay: $20.00-$25.00 per hour

Benefits:
Flexible schedule
In office parking

Work Location: In person

📌 Front Desk/night Auditor Smithers
🏢 Sure Stay by Best Western Smithers
📍 Smithers