Overview

Come and join our award winning Automotive team as a passionate and energetic Automotive Service Advisor! This very key role includes one on one with customers booking appointments, ordering parts and estimating. We pride ourselves on customer service and providing honest excellent work with integrity.

Responsibilities
Greet customers warmly and listen attentively to understand their vehicle concerns and service needs
Clearly explain repair procedures, costs, and timelines to ensure customer understanding and satisfaction
Coordinate with technicians to prioritize repairs and communicate updates to customers throughout the service process
Upsell recommended maintenance or additional services that benefit the customer’s vehicle health and safety
Handle cash transactions accurately, including processing payments and issuing receipts
Maintain detailed records of all service orders, customer interactions, and repair histories
Provide excellent customer service by addressing questions, resolving issues promptly, and ensuring a positive experience

Qualifications




Previous dealership experience or automotive service advisor background preferred
Mechanical knowledge or mechanic experience highly advantageous for effective communication with technicians
Robust customer service skills with a positive attitude and active listening abilities
Ability to upsell services confidently while maintaining integrity and transparency
Basic understanding of automotive repair processes and terminology
Experience with sales techniques, cash handling, and maintaining accurate records
Excellent communication skills, both verbal and written, with a skilled demeanor

Embark on a rewarding career where your enthusiasm for automobiles meets your talent for delivering outstanding customer experiences. We’re dedicated to supporting your growth in the automotive field while ensuring every customer leaves satisfied and confident in their vehicle’s care.

Pay: $25.00-$35.00 per hour

Expected hours: 40.0 per week

Benefits:
Dental care
Extended health care
Paid time off
Vision care

Work Location: In person

📌 Automotive Service Advisor Courtenay (Canada)
🏢 Dry Automotive
📍 Canada