Join eBay as Principal of UX Research Systems and lead critical initiatives to enhance user experience operations. This director role focuses on scaling insights and improving research technology infrastructure.

As a principal leader within eBay’s Design organization, you will play a pivotal role in transforming the research landscape at the company. This includes driving modernization in participant recruitment processes and creating automated research platforms that facilitate front-line engagement. Collaborate with various departments to ensure project success and improve user-centric insights, thereby influencing eBay's strategic direction.

Key Responsibilities: • Implement a scalable,



technology-driven research framework • Lead modernization efforts for research processes • Identify automation opportunities to streamline workflows • Manage enterprise participant and panel management initiatives • Influence senior leadership for organizational change

Requirements: • 15+ years leading UX Research Operations or similar • Deep expertise in participant recruitment and panel management • Experience with self-service research platforms • Ability to define and execute transformation roadmaps • Exceptional analytical and change leadership skills

Define the future of customer insights at eBay by leveraging your strategic and cutting-edge mindset. #J-18808-Ljbffr

📌 Principal in UX Research Systems at eBay (Winnipeg)
🏢 Socket.dev
📍 Winnipeg