About the Role

We are looking for a reliable and detail-oriented Customer Service & Sales Support team member to assist with daily customer communication and support our sales operations. This role is ideal for someone who enjoys working with customers while also handling order processing and coordination tasks.

Key Responsibilities
Respond to customer inquiries via phone and email in a professional and timely manner
Provide product information, pricing, and order updates to customers
Support order processing (order desk), including order entry, tracking, and coordination
Assist the sales team with quotations, follow-ups, and customer communication
Maintain accurate records of customer interactions and orders
Coordinate with internal teams to ensure smooth order fulfillment
Handle general administrative and customer service tasks as needed

Qualifications
Previous experience in customer service, sales support, or administrative roles




Strong communication and interpersonal skills
Detail-oriented with good organizational skills
Comfortable handling multiple tasks in a quick-paced environment
Proficient in Microsoft Office (Excel, Outlook, etc.)
Experience with CRM or order management systems is an asset

What We Offer
Secure, team-oriented work workplace
Training and support provided
Opportunities for growth within customer service and sales operations

Job Type: Full-time

Pay: $19.00-$22.00 per hour

Expected hours: 37.5 per week

Education:
Secondary School (preferred)

Experience:
sales: 1 year (preferred)
B2B sales: 2 years (preferred)
LED lighting experience is preferred: 1 year (preferred)

Work Location: Hybrid remote in North York, ON M2H 3B4

📌 Customer Service & Sales Support North York
🏢 A&A Optoelectronics
📍 North York