You're the friendly, organized voice of Jumbo. We're urgently hiring a Customer Service Representative who can field calls, book service appointments, and keep customers feeling taken care of from the first ring to the final follow-up. If you're great with people and thrive in a fast-paced office, we want to hear from you.

RESPONSIBILITIES
Answer incoming calls and respond to customer inquiries with a friendly, helpful attitude
Schedule and confirm service appointments using our dispatch software
Coordinate with field technicians and dispatch to ensure smooth, on-time service
Follow up with customers after service to confirm satisfaction and address concerns
Process bookings, quotes, and basic billing questions accurately
Support the office team with administrative tasks as needed

REQUIREMENTS
1+ years of customer service experience (trades or service industry is a strong asset)
Excellent phone manner and written communication skills




Solid organizational skills and attention to detail
Comfortable with scheduling software and basic computer skills
Ability to stay calm and helpful under pressure
Positive, team-oriented attitude

BONUS — NICE TO HAVE
Experience with ServiceTitan, Jobber, or similar field service software
Familiarity with plumbing or home services terminology

Job Type: Full-time

Pay: $18.00-$22.00 per hour

Advantages:
Company events
Dental care
Disability insurance
Extended health care
Versatile schedule
Life insurance
On-site parking
Paid time off
Vision care

Flexible language requirement:
French not required

Education:
Secondary School (preferred)

Experience:
Call center: 1 year (preferred)
Customer service: 1 year (preferred)

Work Location: In person

📌 Customer Service Representative St Thomas (St. Thomas)
🏢 DrainCam
📍 St. Thomas