Customer Service Representative (Remote)
We Install It

Facility Network [We Install It] is one of Canada’s leading national general maintenance and repair providers, delivering reliable, client-focused service from coast to coast. We are committed to meeting-and exceeding-our clients’ expectations for quality and responsiveness.

We Install it is currently looking for (1) Customer Service Representative to join our dynamic team. In this role, you’ll report to the Director of Field Operations (or designate) and collaborate with internal teams and external partners to support our enterprise clients.

What You’ll Do:

In this role, no two days are the same. Your responsibilities will include:
Creating and maintaining service forms and documentation
Coordinating and dispatching vendors
Responding promptly to incoming service requests
Sourcing and co-ordinating onboarding external contractors
Preparing quotes and service estimates for clients as needed

Qualifications:
High school diploma or equivalent




1–2 years of customer service experience (experience in property management or facility maintenance is an asset)
Strong communication and problem-solving skills
Ability to work in a rapid-paced environment and meet deadlines
Proficiency with Microsoft Office and general computer systems (tech-savvy!)
Bilingual – English & French speaking is an asset but not required
Clear criminal background check

Working Conditions:
Fully remote position (optional in-office training is available)
37.5 hours per week, Monday to Friday
Adaptable start times – normal working hours are 8:00am-4:30pm and 8:30am-5:00pm

Pay: Up to $45,000.00 per year

Benefits:
Dental care
Disability insurance
Flexible schedule
Vision care
Work from home

Application question(s):
What is your current notice period and/or available start date?
How would you rate your computer proficiency?
Do you have a dedicated space to accommodate this work-from-home prospect?

Work Location: Remote

📌 Customer Service Representative Facility Network/we Install It Ontario
🏢 iCheck Inc O/A Facility Network
📍 Ontario