Step into the role of Bilingual Broker Billing Specialist at Wawanesa, working in a hybrid mode that promotes work-life balance. You will assist brokers and policyholders by handling billing inquiries effectively.
This 6-month term position calls for individuals fluent in French and English with a strong customer service background. With minimum two years of experience in a call center, you'll investigate billing discrepancies and maintain operational effectiveness across various processes.
Key Responsibilities: • Address inbound calls about billing and payment queries • Work with underwriting and remittance teams for issue resolution • Manage different billing-related tasks and processes • Support various refund-related inquiries and operations • Utilize multiple platforms for efficient service delivery
Requirements: • Bilingual fluency in French and English • At least 2 years of customer service exposure • Strong math and analytical skills for complex issues • Excellent communication with a service mindset • High attention to detail in all communications
Join Wawanesa to deliver excellent service and support our bilingual members effectively. #J-18808-Ljbffr