Our work workplace includes:
Growth opportunities
Casual work attire
Lively atmosphere
Modern office setting
Responsibilities:
Provide case management services to clients, including assessment, planning, and coordination of services
Conduct interviews and assessments to determine client needs and develop individualized service plans
Maintain accurate and up-to-date client records using computerized databases
Prepare retainer agreement
Collect documents from client
Preparing case files as per the applicable immigration streams
Correspond with client through phone, email, sms, whatsapp to collect information, documents, and to provide updates
Send invoices and collect payments
Monitor client progress and make necessary adjustments to service plans as needed
Advocate for clients' rights and ensure their needs are met
Requirements:
Bilingual proficiency in English and Punjabi
Strong computer skills, including proficiency in Microsoft Outlook, Windows, database management,
and adobe acrobat pro
Excellent written and verbal communication skills
Ability to analyze complex information and make informed decisions
Strong organizational skills with the ability to prioritize tasks effectively
Ability to work independently as well as collaboratively in a team workplace
Experience in case management or a related field is preferred
Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on organizational needs.
Please submit your resume along with a cover letter detailing your relevant experience. Only qualified candidates will be contacted for an interview.
Job Types: Full-time, Permanent
Pay: From $18.00 per hour
Expected hours: 37.5 per week
Experience:
Immigration caseworker: 1 year (required)