Summary The Customer Service Manager ensures that the organization understands and satisfies its customer’s requirements developing customer service policies and procedures and handling inquiries from customers.

The Customer Service

Manager is responsible for ensuring the company delivers the highest level of customer service possible.

Core Competencies Customer

Satisfaction

Communication

Energy and Stress Management

Team Work Problem Solving

Accountability and Dependability

Ethics and Integrity

Analytical

Coaching and Mentoring

Organization

Decisiveness Job Duties Maintains established shipping goals for department.

Reviews production and operating reports and resolves operational problems to ensure minimum costs and prevent operational delays.

Establishes priorities and sequences of operations.

Prepares operational schedules and coordinates activities.

Reviews production and operating reports to ensure minimum cost and prevent operational delays.

Establishes measures to improve shipping methods. Analyzes and resolves work problems / assists employees in solving work problems.

Responsible for ensuring a system for “on the job” training is in place. Conducts training as needed.

Documents both on/off site training, submitting sign-in sheets to HR for recording.

Responsible for administering company policies within established guidelines including, but not limited to, daily attendance and any disciplinary action for department employees.

Applies problem-solving methodology, i.e. customer specific.



Monitors performance and conducts performance evaluations as required. Understands and complies with all customer packaging, shipping and labeling instructions.

Accesses all Customer Supplier Portals.

Accesses and reviews performance status on Customer Metrics.

Knowledge and understands all Customer Continuous Improvement Procedures.

Understands and complies with all Customer Pre-Production/Pilot Material Shipping Procedure.

Understands and complies with all Customer Shipping and Delivery Performance Requirements.

Aware of safety requirements and regulation.

Understands the requirement and use of Personal Protective Equipment.

Understands Inspection Standards and/or Quality Key Points.

Maintains compliance to company policies and work rules, safety standards and good housekeeping practices.

Trained on work instructions and easily identifies location within department

All other duties as assigned.

Requirements Post-secondary education relevant to position or equivalent experience

5 years’ experience as Tier 1 supplier working directly with customer systems and logistics planning. Strong organizational and time-management skills. Strong interpersonal and communication skills (both verbal and written).

Proficiency with database applications and administration systems, specifically Microsoft Office. Solid analytical ability.

Troubleshooting ability is required high degree of independent decision-making. Makes decisions concerning associate discipline, the application of policies and procedures, salaries, employee concerns, budgets, etc.

📌 Shipping / Logistic Customer Service Manager (Tecumseh)
🏢 Flex-N-Gate
📍 Tecumseh