About TrinityMed

TrinityMed is an Oakville-based provider of mobility, accessibility and home healthcare equipment. We support seniors, caregivers, families and healthcare professionals with practical products and personalized service that improve safety, independence and quality of life.

The Role

TrinityMed is seeking a patient, organized and customer-focused Showroom Customer Advisor to oversee the front-of-house experience at our Oakville store.

This hands-on role combines reception, administration, sales intake and in-store retail sales. The successful candidate will assist walk-in customers, respond to incoming calls, coordinate customer requests and ensure that inquiries receive accurate and timely follow-up.

Because many of our customers are seniors, caregivers and individuals navigating mobility or healthcare needs, patience, empathy and clear communication are essential.

Key Responsibilities

- Support team with admin tasks.
- Welcome and assist customers in the showroom.
- Answer incoming calls and respond to customer inquiries.
- Conduct initial sales intake by identifying customer needs, recording relevant information and directing opportunities appropriately.
- Explain product features, differences, pricing and availability.
- Support customers with product selection and in-store purchases.
- Process sales, payments, deposits, returns and exchanges.
- Prepare basic quotes, invoices, receipts and order confirmations.
- Maintain accurate customer, order and follow-up records.
- Coordinate customer pickups, deliveries, special orders and service requests.
- Support the administration of Ontario Assistive Devices Program applications and documentation.
- Follow up on outstanding inquiries, orders, quotes and required information.
- Maintain a clean, organized and qualified showroom.
- Monitor displays, pricing labels,



brochures and showroom inventory.
- Address routine customer concerns and escalate complex matters appropriately.
- Support opening, closing and daily retail procedures.

Qualifications

- Two or more years of experience in customer service, retail sales, reception or administration.
- Previous supervisory, shift-lead or front-of-house experience is an asset.
- Strong verbal and written communication skills.
- Demonstrated patience and professionalism when assisting seniors, caregivers and people with disabilities.
- Strong organization, accuracy and follow-through.
- Comfortable learning product specifications and explaining options to customers.
- Experience using point-of-sale, inventory or customer-management systems.
- Proficiency with email and standard office software.
- Ability to manage multiple customer requests and priorities.
- Availability to work the required weekday and Saturday schedule.

Preferred Experience Experience in any of the following is a strong asset:

- Home healthcare or medical equipment.
- Mobility and accessibility products.
- Occupational, physiotherapy, pharmacy, healthcare clinics or senior living.
- Ontario’s Assistive Devices Program.
- ADP forms, documentation, authorizer coordination or application tracking.
- Shopify or another retail POS and inventory platform.
- CRM intake management.

Direct healthcare or ADP experience is preferred but not mandatory. TrinityMed will provide product and process training to a strong candidate with excellent customer-service and administrative capabilities.

How to Apply

Please submit your résumé and a brief note describing your relevant customer-service, administrative, retail or healthcare experience.

TrinityMed welcomes applications from people with disabilities. Accommodation is available during the recruitment process upon request.

📌 Showroom Customer Advisor (Oakville)
🏢 Trinity Home Medical Supplies (TrinityMed)
📍 Oakville