This position involves providing technical support to staff at various locations as a member of KDI’s team. KDI technicians monitor and maintain company and client computer and network systems, install and configure hardware and software, and solve IT-based technical problems.

RESPONSIBILITES

This position will be responsible for the smooth running of computers systems and ensuring users get maximum perks from them. Responsibilities include, but are not limited to:
installation and configuration of computer hardware operating systems and applications
monitoring and maintaining computer systems and networks
communicating with staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
troubleshooting system problems, diagnosing and solving hardware or software faults
ability to lift and set-up computer and peripheral equipment
provide support, including procedural documentation and relevant reports
prioritize and manage many open cases at one time
test and evaluate current technology
improve the quality and efficiency of our systems

QUALIFICATIONS/ EXPERIENCE





Qualifications include minimum completion of a 1-year certificate program in a computer sciences or related discipline at a technical institute.
Minimum 1-year IT Help Desk/Support experience as well as some customer service experience; or an equivalent combination of training and experience.
Any Microsoft certifications and programming knowledge would be advantageous.

SKILLS

The successful candidate will need to show evidence of the following:
self-motivation with a demonstrated ability to work independently
prioritize multiple tasks to meet tight deadlines
excellent listening and questioning skills, combined with the ability to interact confidently with staff to establish what the problem is and explain the solution
problem solving skills
demonstrate a commitment to high quality, client service and excellent communication and organizational skills
attention to detail

GROWTH – EXPANDED POSITION

Cybersecurity
Business Application Design & Support
Application Onboarding Development and Support

📌 Network Support Technician Surrey
🏢 Kobelt Development
📍 Surrey