Elevate your career at RB Global as a Global Telecom Analyst. Focus on optimizing our cloud-based communications platforms to enhance employee and customer experiences worldwide.

This analyst role entails hands-on administration of voice, video, and contact center services, complemented by strategic modernization efforts. You will leverage your technical skills while managing global projects, ensuring service delivery, and elevating operational efficiency across our ecosystems.

Your exceptional customer service will position you as a trusted partner for various stakeholders.

Key Responsibilities:
Support and manage global UC and telecommunications services
Troubleshoot and optimize enterprise voice systems
Provide guidance on telephony and collaboration technologies




Address incidents and service requests through Service Now
Coordinate global telecommunication project initiatives

Requirements:
Diploma or equivalent in IT or Telecommunications
5+ years in telecommunications support and administration
Expertise in Ring Central's UCaaS and Contact Center platforms
Robust understanding of VoIP and call routing systems
Ability to manage multiple priorities in a global setting

Contribute to improving communication services and managing global projects effectively at RB Global.
J-18808-Ljbffr

📌 Global Telecom Analyst Role At Rb Global Burnaby (Canada)
🏢 RB Global
📍 Canada