Become a Tour Operations and Guest Support Specialist with Toonie Tours in Calgary, where you drive memorable experiences for our guests. Leverage your skills in a fast-paced setting to ensure smooth operations and exceptional service. In this role, you'll interact with guests through various communication channels while coordinating live tour operations.

Ideal candidates possess a robust service orientation and can manage multiple tasks efficiently. Your actions will directly contribute to the success of tours while enhancing overall guest experiences. Key Responsibilities:
Manage guest inquiries across phone, email, and SMS
Handle last-minute tour adjustments and documentation
Collaborate with guides and team leads for operational success
Maintain accurate records for continuous systems improvement
Aid in reducing cancellations and protecting company revenue Requirements:
Customer service experience in a quick-paced workplace
Confident communication under pressure
Exceptional organizational and multitasking abilities
Commitment to accuracy and detail
Interest in contributing to company playbooks Join Toonie Tours and help create positive guest experiences in the heart of Calgary!

📌 Tour Operations & Guest Support Specialist Calgary
🏢 Toonie Tours
📍 Calgary