Join Amazon as a Technical Program Manager, focusing on projects that leverage AI to enhance customer service. Transform customer experiences through creative problem-solving and strategic management. In this role, you will lead significant projects within the Associate Engineering Technology department.

You will work closely with engineering teams to deliver complex, cross-functional initiatives while managing project scopes, timelines, and resources. Candidates should have extensive experience in technical program management and a successful track record in agile software development. Key Responsibilities:
Manage escalations and strategic trade-offs for project success
Drive alignment across engineering and technical teams




Solve complex technical issues using your expertise
Oversee the delivery of large-scale technical programs
Balance business needs and technical constraints effectively Requirements:
Minimum 5 years in technical program management
7+ years of experience with engineering collaborations
3+ years of software development experience
Proven ability to manage cross-functional projects
Disciplined in project management processes and release coordination Leverage your project leadership experience to innovate customer support solutions at Amazon.

📌 Technical Program Manager Amazon Customer Service Toronto
🏢 Amazon
📍 Toronto