Client Experience Representative (Part-Time)Part time$18.5 - $20/hourlyJob DescriptionWhy Oak+Fort?OAK + FORT is a fashion and lifestyle brand that provides attainable luxuries consisting of modern essentials in full collections of womenswear, menswear, accessories, jewelry, beauty, and homeware. We are a female‑founded and led business that is brought together by a passionate group of people with a natural bond over an aesthetic vision that radiates throughout our collections. From our first studio that opened in 2010 in Vancouver, BC, we now have 30+ locations across North America with a global e‑commerce presence.At the heart and core of it all, it’s our people that matter most. We offer a work ethos that is driven by endless passion, intellectual curiosity, and perennial creativity. Here you get the opportunity to influence our global strategy and growth, while working alongside incredibly talented people.POSITION SUMMARYAs a Client Experience Representative, you will act as a liaison between our online customers and the company. In this role, you will support sales generation and deliver an exceptional customer experience through live chat, phone, and email communications with both existing and new customers.This is a casual position, with scheduling based on business needs. Please note that there are no guaranteed hours associated with this role.WHAT YOU'LL DO:Respond to internal and external customer service issues, and coordinate solutions between internal departments through e‑mails, phone calls, and live chat.Ensure we are maintaining a positive and quick turn‑around time for all inbound emails,



calls and live chats.Provide updates to customers about new products while promoting our brand or products by up‑selling and cross‑selling.Check inventory levels for product availability when inquired by customers or retail stores.Connect with customers and e‑commerce shipping/receiving team for order status, return packages, showroom pick‑up orders, and other customer inquiries.Process returns, partial refunds, and credit memos while assessing each case thoroughly.Assist in inventory transfers between e‑commerce and stores to fulfill customer orders.Maintain consistent communication with e‑commerce shipping/receiving team, e‑commerce manager, store associates/managers, and web developer to gain scope in resolving issues.Gather feedback from clients on product fit, online and retail experience, and exchange policy and procedures.Identify and implement customer service best‑case practices.Perform other assigned duties.WHO YOU ARE:Previous experience in Customer Service, Retail or a call centre is preferred.Customer‑focused with strong communication skills (phone, email, chat).Able to multitask, stay organized, and work in a fast‑paced environment.Comfortable troubleshooting and collaborating with cross‑functional teams.Tech‑savvy and confident navigating multiple systems or platforms.Positive, solutions‑oriented, and able to handle challenging situations with professionalism.Experience with order management, returns,



or e‑commerce is an asset.Strong written communication and attention to detail.Ability to learn new tools quickly (e‑commerce platforms, ticketing systems, chat software).WHY YOU'LL LOVE IT HERE:Extremely generous employee discount starting from day one.Health and dental benefits (for eligible full‑time positions only).Paid vacation time off (for eligible full‑time positions only).An opportunity to be a part of our growth journey.Access to training and development programs.Work amongst an exceptionally talented team.OUR VALUES:ABOVE + BEYONDWe strive for something greater than ourselves.SELF STARTEREntrepreneurship is the mindset that leads to endless curiosity and continuous improvement.UNIQUELY YOUWe practice acceptance through open‑mindedness and personal responsibility.CHANGE DRIVERWe embrace change and never fear what’s next.PEOPLE POWEREDAt the core of our brand we are powered by each other.OAK + FORT is an Equal Employment Opportunity employer. We are committed to providing a respectful, diverse, and unique approach to hiring individuals in the communities in which we operate – allowing each person to be their authentic selves. Our hiring commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.Requests for accommodation due to any disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture team. Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location.#J-18808-Ljbffr

📌 Client Experience Representative (Part-Time) - $18.5 - $20 An Hour - Part Time (Winnipeg)
🏢 OAK + FORT
📍 Winnipeg