Become a key player at Snyk in Ottawa as a Technical Success Manager, focusing on customer engagement and outcomes. Impact user experience through creative solutions. In this pivotal position, you will manage the technical success of a large customer portfolio, facilitating workshops and leveraging data insights to drive product adoption.

The ideal candidate will bring substantial experience in customer-facing technical roles, ensuring each client realizes their full potential with Snyk. Key Responsibilities:

- Manage technical success for a vast range of users
- Conduct technical workshops and webinars for client education
- Analyze usage patterns to drive proactive program engagement
- Create a repository of helpful resources for customers
- Align client feedback with product development strategies

Requirements:

- 5+ years in technical customer success or similar roles
- Skilled in creating one-to-many program both online and offline
- Knowledge of tools like Jira and VS Code
- Thorough understanding of Application Security practices
- Strong organizational and communication capabilities

Bring your passion for technology and customer success to Snyk, helping shape a secure future for developers.

📌 Snyk Technical Success Manager Role (Ottawa)
🏢 Work in Ottawa
📍 Ottawa