Position Summary

Reporting to the SOCC Manager, the Duty Manager is responsible for the productive implementation and communication of the daily scheduled and charter operational plan by directing the available resources.

The Duty

Manager is to supervise the floor to ensure that workflows, processes and company practices are being followed.

The Duty

Manager works closely with Charters, Commercial Services and Maintenance to plan and allocate resources where needed for the operation and business.

Personal Characteristics Highly flexible, with the ability to respond quickly in a dynamic environment

Professional and respectful, with a positive work attitude

Timely with a high level of commitment to on-time performance is essential

Motivated with the ability to work independently and as part of a team

Effective verbal and written communication skills

High level of respect, understanding and regard for First Nations communities

Able to delegate and confidently develop and execute operational plans with minimal supervision

Able to think critically and act logically to evaluate situations and provide sound judgment

Able to build and maintain lasting relationships with all departments, business partners and customers

Strong leadership and supervisory skills

Superior time management skills, multitasking skills and the ability to prioritize tasks

High level of integrity, confidentiality and accountability

Strong problem solving and analytical skills

Strong planning skills and detail-oriented

Able to handle stressful situations in a calm and effective manner

Proven time management skills with strong attention to detail Key Responsibilities and Accountabilities Delegate tasks to employees and ensure that daily duties are completed

Achieve operational goals on all flights in conjunction with the Commercial Services team, Charters and applicable Managers and Flight Operations personnel





Coordinate a plan of action in IROP scenarios and send out follow-up communication to all required departments

Review the operational plan to ensure that it’s achievable with the current scheduled and charter flights

Identify improvement opportunities observed throughout the shift, ensuring appropriate communication to all that can execute the changes

Review the next calendar day plan, crew/aircraft availability, weather and what is required to juggle or rearrange to serve our customers and communities to the best of our ability

Continually assess future calendar days and allocate resources required

Monitor serviceability and functionality of all ground support systems to ensure that operational needs can be met

Work closely with the Charters team on charter operations, logistics, notifications, bookings and future planning

Perform additional duties as assigned Minimum Education, Experience and Certifications High school diploma or General Education Degree (GED) equivalent

Minimum two years of experience in the airline industry

Previous customer service experience

Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations

Previous aviation operation experience is considered an asset

Transport Canada FD-Ops and FD-Met exams considered an asset

Dispatch and Flight Line experience an asset

Indigenous and Cultural Awareness Training considered an asset Working Conditions Physically able to perform all listed job duties

Travel by aircraft and other means as required by role

Shift work is required: applicants must be available to work mornings, afternoons, evenings and weekends on a rotational basis

Company phone will be provided for after-hour inquiries

Manual dexterity required to use desktop computer and telephone

Able to work outside of public transit hours

Physical location of position only accessible via flight of stairs

📌 SOCC - Duty Manager (Winnipeg)
🏢 Perimeter Aviation
📍 Winnipeg