Take your career to the next level as an ITIL Specialist at Softchoice, where your insights into IT service management will shape organizational effectiveness. This role emphasizes governance and analytics within a growing managed services setting. You will be responsible for ensuring KPI and SLA visibility, leading continual service improvement initiatives, and maintaining governance frameworks.

Your work will involve cross-functional collaboration to enhance service delivery and drive operational compliance across all ITSM practices. Key Responsibilities:

- Manage ITSM governance and practice frameworks
- Assess process conformance and identify gaps regularly
- Define metrics and establish performance reporting structures
- Lead structured stakeholder engagements for practice adoption
- Champion ITSM best practices within the organization Requirements:
- Minimum 5 years in ITSM or service management
- ITIL 4 Foundation certification mandatory
- Hands-on experience with ServiceNow platform
- Strong analytical skills and data-driven mindset
- Demonstrated success in leading improvement initiatives Join Softchoice to make a real difference in IT service excellence.

📌 Softchoice ITIL Specialist Role (Calgary)
🏢 Softchoice
📍 Calgary