Location:

Toronto, ON – Hybrid ( Hybrid:

Typically 1–3 days per week in office; Wednesday and Thursday, plus the fourth Friday of each month, are designated in-office days and are subject to change based on business needs.) Contract:

ASAP through October 30, 2027 Hours:

37.5 hours/week, Monday–Friday, 9:00 AM–5:00 PM Work Model:

Hybrid, typically 1–3 days/week in office Openings:

2 Pay: T4 - $32.14 INC - $38.26 What You’ll Be Working On

You’ll support a variety of Procurement initiatives, including: Supporting the ongoing operation and optimization of

Coupa Source-to-Pay (S2P)

processes. Supporting the implementation and rollout of the

Zip procurement platform , including testing, validation, and change adoption. Helping resolve system and process issues and identifying opportunities to improve the user experience. Supporting procurement users and suppliers throughout the purchasing lifecycle. Contributing to documentation, training, process improvements, and change management initiatives. Analyzing operational data and recurring issues to identify trends and improvement opportunities. Key Responsibilities

Depending on business needs, the successful candidates may focus primarily on either

User Administration & Systems Support

or

Stakeholder & Supplier Enablement . 1. User Administration & Systems Support

Manage user access, provisioning, onboarding/offboarding, and permissions across procurement platforms such as Coupa and Zip. Maintain accurate user access and licensing records. Triage and resolve procurement platform access and usage issues. Monitor and manage shared mailboxes and support requests. Handle Level 2/3 procurement system issues after initial IT triage. Identify recurring issues,



investigate root causes, and recommend practical solutions. Support system releases, testing, defect resolution, and business validation. Assist with audit, compliance, internal controls, and documentation requirements. Maintain Standard Operating Procedures, job aids, and process documentation. Support onboarding and enablement of suppliers within procurement platforms. Assist users with catalogue and non-catalogue purchasing processes. Support procurement workflows and resolve issues such as stuck purchase orders or contracts. Support supplier enablement through the Coupa Supplier Portal. Monitor hosted and punchout catalogues and coordinate resolution of catalogue issues with suppliers. Support users with requisitions, approvals, purchasing, receiving, and invoicing processes. Help connect non-catalogue requisitions to appropriate contracts and procurement channels. Provide guidance and support to internal users throughout the purchasing process. Business Analysis & Continuous Improvement

Analyze operational data, service metrics, and recurring issues to identify trends and opportunities for improvement. Partner with Procurement Operations, Accounts Payable, Technology, suppliers, and business stakeholders to understand requirements and resolve issues. Support process mapping, documentation, testing, and implementation of system changes.



Contribute to change management, user training, communications, and adoption activities. Help identify opportunities to simplify procurement processes, improve controls, and enhance the overall user experience. Track and report on operational metrics, issue resolution, adoption, and enablement progress. What We’re Looking For

Must Have:

1–3 years of experience

in procurement, procurement operations, Source-to-Pay, Procure-to-Pay, procurement systems, or a related business systems environment. Experience working with

procurement platforms or tools , with

Coupa strongly preferred . Exposure to other procurement platforms such as

SAP Ariba, Ivalua, Jaggaer, Oracle Procurement , or similar systems will also be considered. Understanding of the

procurement lifecycle and S2P/P2P processes , including requisitions, approvals, purchasing, purchase orders, suppliers, contracts, receiving, and invoicing. Robust analytical and problem-solving abilities. Strong communication skills and the ability to work effectively with business stakeholders. Strong attention to detail and the ability to manage multiple priorities. Nice to Have

Experience with

Excel and data analysis . Experience supporting

procurement system implementations, testing, or releases . Experience with

supplier enablement or catalogue management . Experience with procurement helpdesk or Level 2/3 application support. Experience with sourcing and contract processes. Banking or financial services experience. Post-secondary education in

Business, Supply Chain, Finance, Information Systems , or a related discipline.

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📌 Procurement Analyst (Winnipeg)
🏢 Swoon
📍 Winnipeg