We're building digital employees for service businesses that talk to customers and solve problems. The AI customer service market in our verticals (home services, automotive, property management) has less than 1% SMB penetration today. The next 2–3 years will determine market leaders. We're building to be one of them.OverviewYou’ll own large, ambiguous problems and ship and maintain production voice AI systems used daily by businesses across North America. You’ll work directly with the leadership team on both the product and the technical foundations as we scale – staying close to the people using our agents and translating what they need into what we build next.We’re building out our Vancouver headquarters and growing an AI-native team here. You’ll be one of our earliest product‑focused engineering hires in the city, with real ownership, real impact, and close connectivity to all critical aspects of the business.What You’ll Work OnArchitect and ship new capabilities for our voice agents based on customer feedback – for example, integrating more business systems in a seamless wayImprove conversation quality, latency,



and reliability across the stackExpand the surface area of what our agents can do for customers and the operators behind themHelp define what great looks like at VoiceValet: what we build, how we build it, and the bar we holdWho You AreYou build things and ship them. You have solid, well‑formed opinions about LLMs and the tools you use to work with them.You’re comfortable with ambiguity and don’t wait for someone to hand you a spec.Great product taste – you care how things look, feel, and work for the operators using them every day.Comfortable understanding customer feedback and translating messy domain knowledge into clear product decisions.SkillsExperienced with object‑oriented development (e.G., Python)LLM experience – prompting, model selection, working with APIsExperience with cloud systems (e.G., AWS, GCP)Nice to haveWorkflow orchestration (e.G., Step Functions, n8n)Voice AI or telephony exposureHave shipped product to SMBs or service businessesWhat You GetTrue ownership over core architecture and productDirect collaboration with leadership who have deep domain expertise in both AI and service businessesEquity potential for exceptional contributorsCompensation$110K–$140K CAD + equity for exceptional contributors#J-18808-Ljbffr

📌 Product Engineer - C$110,000 - C$140,000 A Year (Winnipeg)
🏢 VoiceValet
📍 Winnipeg