River Rock Casino Resort is currently looking for outgoing, enthusiastic and self‑starting individuals who will provide exceptional Great Experiences and Memories to our guests with warm, friendly smiles and engaging personalities. As a Front Desk Agent, you will courteously and efficiently handle guest arrivals and departures that include engaging in conversation, taking hotel room reservations, and processing payments. You will be able to win guests with your personable demeanor and your conversational skill. You will provide our guests with personal service and attention that exceeds their expectations which will encourage them to come back.ResponsibilitiesBooks guests into their rooms according to their reservations, requests and availabilityProvides guests with resort and facility informationTakes room reservations when neededPerforms cashier duties, processing payments and foreign currency exchangeHandles telephone and fax messages for guestsCoordinates any special services requested such as laundry, room service and additional room inventoryLiaises and communicates effectively with all appropriate operational departmentsDevelops and cultivates strong working relationships with all stakeholders (guests, ownership and employees)Ensures compliance with licensing laws, health and safety and other statutory regulationsPerforms other duties as assigned or directed.QualificationsExceptional interpersonal and communications skillsGuest service experienceAbility to handle multiple tasks and projects at one timeAbility to stand for long periods of timeComputer literacy in MS Office; Opera an assetFront Desk experience an assetServing It Right Certification or the ability to achieve a Serving It Right CertificationAbility to exceed internal and external customer expectations through timely,



effective and service oriented communicationA commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guestsA willingness to learn, develop and achieve new skills for personal and professional developmentA passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellenceLive GCE’s values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and CitizenshipCandidates must be ready and willing to work a flexible schedule including mornings, afternoons, evenings, overnights, weekends and statutory holidays. The scheduled hours of work will be based on business needs.BenefitsWe have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success.We provide you with the tools and technology needed to delight your clients.You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.Freedom to Innovate: supports new and better ways to be successful.Be your authentic self: an environment that values diversity as a source of strength.This isn't your typical "corporate" job. We work hard and we have fun.Outstanding Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.Job InfoJob Identification 8581Job Category HotelPosting Date 05/13/2026, 08:56 PMLocations 8811 River Road, Richmond, BC, V6X 3P8, CAMinimum Rate (CAD $) | Minimum Salary (CAD $) 22.15Job Rate (CAD $) | Midpoint Salary (CAD $) 26.06Maximum Rate (CAD $) | Maximum Salary (CAD $) 26.06#J-18808-Ljbffr

📌 Front Office Agent-Rrcr - C$22.1 - C$26.1 An Hour (Winnipeg)
🏢 River Rock Casino Resort
📍 Winnipeg