Elevate legal support services as Clio’s Vice President of Customer Experience. Lead a transformative strategy for global customer support that redefines industry standards. In this key executive role, the Vice President of Customer Experience will spearhead Clio's efforts to revolutionize customer support through strategic initiatives and a focus on high-value client interactions.

You will manage a robust global team and ensure Clio's creative AI solutions enhance the customer journey through our legal management tools. This is a unique opportunity to drive operational excellence and shape the future of legal support on a worldwide scale. Key Responsibilities:
Develop transformative strategies for customer support
Oversee a global team operating in five locations




Optimize the integration of AI agents into support functions
Drive quality and effectiveness in customer interactions
Engage with leadership teams to influence product development

Requirements:
Executive experience in customer support and engagement
Familiarity with AI technology in service settings
Robust financial acumen and operational oversight
Excellent strategic planning and execution skills
Proven ability to implement cultural change in organizations

Shape Clio’s approach to customer support while driving innovations that support legal professionals around the globe.

📌 Vice President Of Customer Experience At Clio Vancouver (Canada)
🏢 Clio
📍 Canada