- Oversee the full day-to-day operation of a high-volume family entertainment venue- Lead from the floor, ensuring strong visibility during peak guest periods- Maintain consistency across guest flow, attractions, cleanliness, readiness, and service standards- Build structure and routines that keep the business stable through high-demand periodsGuest Experience & Community Engagement- Own the full guest journey from booking inquiry through to departure- Take responsibility for all guest communication related to parties, group bookings, and on-site support- Ensure every interaction is handled quickly, clearly, and with care- Build strong community connections with schools, youth groups, and local organizations to drive repeat business- Reinforce a culture where guest experience is shared across every team memberRevenue & Commercial Performance- Drive revenue across admissions, group bookings, birthday parties, and in-venue experiences- Identify opportunities to grow attendance through local outreach and community activation- Monitor performance trends and respond quickly to improve peak and off-peak performance- Manage full P&L accountability including revenue, labour, and controllable expensesLeadership & Team Development- Recruit, train, and develop a large frontline team including seasonal and part-time staff- Create a positive, high-energy culture with clear expectations and consistent coaching- Develop supervisors into strong internal leaders who can support day-to-day execution- Build retention through engagement, recognition,



and hands‑on leadership- Address performance issues directly while maintaining fairness and professionalismFinancial & Operational Discipline- Manage scheduling and labour to match business demand and protect margins- Maintain accurate daily reporting and operational controls- Ensure cash handling and reconciliation processes are followed consistently- Support budgeting and forecasting with practical operational insightSafety & Standards- Maintain strict adherence to all safety procedures and operational compliance requirements- Ensure all attractions and guest areas are operating safely and consistently- Promote a proactive safety culture across the entire team- Address risks quickly and reinforce standards through daily leadership presenceRequirements- 5+ years of leadership experience in hospitality, recreation, entertainment, QSR, or similar high-volume environments- Proven ability to lead large frontline teams in fast-paced, guest-facing operations- Strong commercial acumen with experience managing revenue and labour performance- Hands‑on leadership style with a strong presence on the floor- Ability to coach, develop, and retain frontline and supervisory talent- Comfortable working in highly active, unpredictable environments- Strong organizational discipline and attention to detail- Experience in safety-focused operations is an assetCorporate Culture- Competitive base salary plus performance bonus -$65,000–$70,000- Full advantages package- A highly visible leadership role with direct impact on guest experience and business performance- The opportunity to run a well‑known, community‑driven entertainment destination- A fast-moving environment where leadership is active, not theoretical- Long-term growth potential within a growing organization that values strong operators and strong culture builders#J-18808-Ljbffr

📌 Autonomous General Manager - Drive Growth & Guest Experience (London)
🏢 BJRC Recruiting
📍 London