Join Business Cloud in Toronto as a Client Success Manager, where you’ll enhance client engagement and drive retention through strategic relationships and service excellence.In this full-time position, you are the key liaison accountable for your clients’ success. By understanding their businesses and aligning our services, you will foster strong relationships that lead to better retention and upsell opportunities. Collaborating closely with internal teams, you ensure clients receive transparent communication, access to vital resources, and the technical support they need to thrive. This role requires not just technical literacy, but a passion for client advocacy and service improvement.Key Responsibilities:
- Champion client needs and advocate internally
- Manage client renewals and ensure satisfaction
- Lead strategic service reviews and QBRs
- Coordinate escalations and technical communications
- Develop client-specific documentation and

📌 Business Cloud Client Success Manager (Toronto)
🏢 Socket.dev
📍 Toronto