Job Overview

Niagara Belco Elevator Inc. is seeking a Stairlift Technical Support Technician with a robust electrical and mechanical background. This is not an IT or software support role. This position focuses on hands-on troubleshooting, diagnostics, and technical support for stairlifts / Vertical Platform Lifts and related accessibility equipment. The ideal candidate is comfortable working with electrical systems (approx. 65%) and mechanical components (approx. 35%) and has experience supporting field technicians, installers, or service teams.

Applicants with primarily IT, helpdesk, or software support backgrounds will not be considered.

Key Responsibilities
Provide technical support for stairlift systems and Vertical Platform Lifts
Diagnose electrical issues including control boards, wiring, switches, and power supplies
Troubleshoot mechanical components such as motors, gearboxes, rails, and drive systems
Support field technicians with installation and service troubleshooting
Interpret wiring diagrams, schematics, and technical manuals
Assist with fault finding over phone/email/video with technicians on site
Document issues, resolutions, and service recommendations




Liaise with manufacturers when required for advanced diagnostics

Required Qualifications
Strong electrical troubleshooting experience (low-voltage, controls, wiring)
Mechanical aptitude (motors, moving assemblies, alignment, wear components)
Experience with stairlifts, elevators, lifts, escalators, or similar electromechanical equipment would be considered an asset
Ability to read and understand electrical schematics and mechanical drawings
Comfortable supporting technicians in the field (not end-user IT support)

This Role Is NOT
IT support
Helpdesk or software troubleshooting
Network, server, or application support
Call-center style technical support

Pay: $20.00-$22.00 per hour

Advantages
Extended health care
Adaptable schedule
Paid time off
RRSP match

Application question(s):
How many years of mechanical troubleshooting experience do you have (motors, gearboxes, drive systems)?

Experience:
Electrical troubleshooting: 1 year (required)
Electrical Schematic Reading: 1 year (required)

Work Location: In person

📌 Stairlift Support Technician Ancaster
🏢 Niagara Belco
📍 Ancaster