OverviewThe Salvation Army has served people in need in communities across Canada and Bermuda for more than 130 years, providing necessities such as food, clothing and shelter. We support people experiencing unemployment, addiction and family challenges and strive to meet emerging needs through our mission, vision and values of hope, service, dignity and stewardship. We are a faith- and values-based organization that hires and serves people of all backgrounds and walks of life.Mission StatementThe Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.AccountabilitiesJob Description:Staff SupervisionMake recommendations and provide support to the Residential Services Manager as it relates to the selection, supervision, training, disciplining and termination of all DSW within the Emergency shelter department staff as per The Salvation Army Crossroads Residential Services policy/proceduresProvide day-to-day supervision to the DSWs and Caseworkers and provide guidance, training, support, and assistanceCoordinate with DSW staff to ensure book ins, book outs, room checks, building rounds, and support services in accordance with the proceduresEnsure that all Administrative, Personnel, and Program and other Crossroads Residential Services Policies and Procedures are adhered toEnsure Emergency After Hours Program (EAH) procedures are being followedEnsure current staff have HIFIS trainingArrange professional development training for DSWs and caseworkersAssist Housing Services Manager in the recruitment of new staffCrossroads’ Emergency Shelter ProgramLiaise with external agencies to provide and help coordinate supportProvide support and submit recommendations when applicable to the Residential Services Manager, the Director of Residential Services, and the Executive Director as they negotiate with the GovernmentProvide recommendations, support, assistance, guidance and input on departmental Policy and Procedures, subject to Crossroads Residential Services policySupport the Residential Services Manager to assess, design, implement, monitor and evaluate emergency shelter programs and interventions and ensure that program/intervention content, structure and delivery are consistent with The Salvation Army Crossroads Residential Services (CRS) guidelinesEnsure collaboration with support team (Caseworkers, spiritual care, health, Income Assistance) to provide programming for shelter guestsProvide support to Housing Services Manager to help fulfill standards of excellence expectationsEnsure that departmental information flow is clear, unimpeded, and complete to and from staff and residents within the Emergency Shelter ProgramEnsure a regular flow of guest feedback is being collected and used to inform decision makingEnsure that the Mission of The Salvation Army is actively presented in a sensitive and effective manner to clients, staff and the publicEnsure a regular schedule is available for Emergency Shelter staffSubmit payroll hours to Housing Services Manager each pay periodReview and respond to incidents as they come up ensuring that major incidents are reported to the Housing Services managerMaintain a well-informed view on community developments and trends relevant to the Centre’s ministry and report any relevant findings to the ManagerParticipate in the development of departmental budget and provide input and recommendations when applicableSchedule and coordinate regular meetings with team leadsEmergency After Hours Program (EAH)Review Transient Aid forms to ensure quality of serviceParticipate in biweekly check in meetings with Income Assistance to review EAH trendsPass along EAH procedural updates to DSWsMonitor operational trends related to EAHRespond to inquiries and incidents involving hotelsCollaborate with kitchen department to ensure fully stocked on EAH suppliesCase Management Schedule caseworkers to ensure maximum effectiveness and access for guestsAssist with troubleshooting difficult caseworker situationsEnsure the caseworker department is working in unison with the DSWsEnsure proper documentation for case filesEnsure caseworkers are supporting guests according to TSA guidelines and expectations (S.M.A.R.T. goals, housing focused, contract aligned)Administration, Documentation & ReportingPrepare and/or ensure that statistical reports (including SAMIS) and other documents for Administration are completed, as requiredMaintains familiarity with funder requirements and contract agreements related to the Emergency Shelter Program and assist fulfill reporting requirements to funder standardsMaintain accurate, comprehensive, legible and current client file recordsCritical Relationship ManagementInternalManagement TeamPolicy Development TeamAd Hoc committees as assigned (if required)Colleagues and inter-department colleaguesClients of the ProgramExternalGovernment of Saskatchewan Housing (SHA)Government of Saskatchewan Social Services DepartmentVarious Community OrganizationsManagerial/Technical Leadership ResponsibilityThis position reports directly to the Residential Services ManagerResponsible for the direct supervision of Crossroads’ Emergency shelter DSW staff providing training, supervision, review for quality, coordination of workflow and assignment of duties to staffThis role will forward operational recommendations, escalated issues, and improvement input to the Manager for consideration and resolution; this role will completeperformance and development assessments and possible terminations to the Residential Services ManagerAssists with the Housing Services Manager to meet all Standards of Excellence requirementsFinancial And Materials ManagementThe role will have a credit card to support purchases for programmingWorking ConditionsOccasional travel may be required to visit other sites or attend conferencesBe willing to work extra time occasionally when required to support programming requirements within the Ministry UnitThe role is typically in residential settings and will have increased possibility of exposure to angry and abusive people, bodily fluids, waste, odors, drugs, alcohol, toxic chemicals, infectious diseases, sharp objects (i.E. needle sticks, knives and weapons), and other disagreeable conditions normally found when dealing with marginalized clientsThe above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.Education And Experience QualificationsEducation, Qualifications and CertificationsA minimum of a diploma in social work or justice services,



but equivalent experience and education may be consideredExperience And Skilled Knowledge RequirementsMinimum 3 to 5 years’ experience working within a social services field settingDemonstrated understanding of the Behavior Based Model2 years’ experience in a case management system is an assetExperience working within a non-profit organization is an asset2 – 3 years managerial or supervision experience preferredSkills And CapabilitiesAbility and willingness to work flexible hours per the needs and requirements of the positionAbility and willingness to demonstrate empathy, concern and interest in providing quality care for clients, work cooperatively with staff, communicate effectively (read, speak, understand written and verbal material in English) and react responsibly in emergency situationsDemonstrated skills in organizational disciplinesAbility to develop, implement, and evaluate the type of programs delivered by Crossroads Emergency shelterDemonstrates experience with Microsoft Office, internet and keyboardingExperience with HIFIS an assetDisplay willingness and skills in community networking and presentationsAbility and willingness to work in cooperation with other staff members of The Salvation Army Crossroads Residential Services; to treat guests, staff,volunteers, and the public with respect, dignity and confidentialityEffective time managementUnderstands the dynamics of resident’s behaviour with the ability to assess their needs and risksIs proficient in meeting residents, forming effective professional relationships and gaining trustIs able to effectively assist residents in the identification and solution of the practical problems involved in their successful reintegration in to appropriate housingAbility to demonstrate understanding of and empathy toward cultural differencesAbility to show courtesy, respect and dignity to fellow employees, program clients, residential clients, and the publicAbility to maintain confidentiality, security and Crossroads Residential Services code of ethicsAbility to follow The Salvation Army Code of ConductAbility to exercise considerable initiative, carries out the duties of responsibility of the position, with minimal direction and day to day supervisionHas commitment to teamworkAbility to work both collaboratively and independentlyAbility to lead a team by fostering strong environment of collaborationHas skill in understanding the use of authority in supervision and effective intervention in crisis situationsDemonstrates effective interpersonal and communication skills and the ability to deal with internal and external contacts at all levels of the organization in a professional mannerWill adhere to standards consistent with the values and philosophy of the Centre and The Salvation ArmyAbility and willingness to support the mission and purpose of The Salvation ArmyWeekly scheduled hours: 40CompensationThe target hiring range for this position is $52,520.00 to $65,644.80 with a maximum of $78,790.40. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.The Salvation Army will provide reasonable accommodation upon request. Please [email protected] you have a need for any accommodation and we will be pleased to discuss this with you.#J-18808-Ljbffr

📌 Program Supervisor - Emergency Shelter - C$52,520 - C$78,790.4 A Year (Winnipeg)
🏢 The Salvation Army
📍 Winnipeg