Manager of Supply Chain Customer EnablementResponsible for liaising and communicating all aspects of Supply Chain objectives, initiatives and service levels to Loblaw Companies Limited & Pharmaprix / Shoppers Drug Mart Retail.This role develops service level standards focused on reducing response times and providing high levels of customer satisfaction. It will develop functional strategies and specific objectives partnering with Supply Chain SME/sub‑functions to support process improvement and issue resolution. The role focuses on four key areas deemed critical by the SDM Retail customers: relationship management, communication, event management, and change management.Key Activities / TasksCustomer Relationship ManagementKey Supply Chain liaison / point of contact for all Loblaw Companies Limited & Pharmaprix / Shoppers Drug Mart Division Executive Operations Leads, District Managers, Franchise and Associate OwnersPartners with all SME’s and departments within Supply Chain to identify, resolve and communicate issues (Replenishment, Warehouse & Transport Operations, Assortment & Space Planning, Transport Planning)Ensures the interests of Retail are represented on Supply Chain projects/initiatives and service levels realized.Understands Retail customer needs and develops plans to address them.Resolves customer complaints quickly and effectively.Reviews Retail and Franchise Owner surveys and creates action plans to improve relationships and service levels,



partnering with respective SME’s within Supply Chain.Collects ongoing feedback from Operators and Owners and creates action plans to drive continuous improvement.Represents Supply Chain on the SDM Logistics Working Group Committee – captures and shares minutes for Supply Chain teams, including action items & owners, follows up on action items, and provides communication / updates to the committee on issue resolution through prep of information, creation of decks and publishing of dashboards.Regularly attends Retail meetings and events, tours stores and gathers feedback from executive operators, DMs, Franchise and Associate Owners.CommunicationAccountable for the creation of an up‑to‑date communication strategy between Supply Chain and Retail (e.G. email distribution list, use of in‑store web, frequency of communication updates)Handles day‑to‑day communication with Executive Operations, DMs, Store Managers, Franchise / Associate Owners.Communicates weekly/daily Service Level updates (replenishment and warehouse & transport operations).Partners with SDM Marketing Call Centre Team and LCL Claims Desk to ensure SLA’s are being adhered to and provides ideas and support to improve issue resolution.Event ManagementIssues Supply Chain Major & Minor Incident Updates directly to Executive Operators, DMs, Store Managers, Franchise and Associate OwnersAdvises Retailers on Warehouse & Transport labour & supply issues (labour shorts – e.G., late loads, load issues, product issues, etc.)



and the path to resolutionCommunicates replenishment vendor supply issues and path to resolution.Communicates DC and/or system outages and path to resolution.Change ManagementKey liaison for updates on warehouse and system transitions (e.G. network changes, new DCs servicing stores, system go‑lives, etc.).Provides updates on DC go‑lives on new systems and technology (e.G. inventory sharing).Communicates & promotes Store Visibility App to drive additional layers of store visibility and communication.Participates on Supply Chain Customer Process Improvement Initiatives.Skills Required5–7 years of experience in Grocery & Pharmacy Retail and/or Supply ChainProven ability to build and maintain strong relationships across multiple levels and departmentsStrong problem‑solving mindsetDemonstrated ability to share ideas clearly and influence others effectivelyExcellent critical‑thinking skillsStrong communication skills, written and verbalNatural ability to foster positive, team-oriented relationshipsCustomer‑focused mindsetEEO StatementWe have a long‑standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (visible or invisible, temporary or permanent) can be made at any stage of application and employment.Please NoteCandidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.Hiring Range / Échelle Salariale à L’embauche$80,000.00 - $110,000.00 per year#J-18808-Ljbffr

📌 Manager, Customer Enablement - C$80,000 - C$110,000 A Year (Winnipeg)
🏢 Loblaw Companies Limited & Pharmaprix / Shoppers Drug Mart
📍 Winnipeg